Staff Software Engineer, Developer Experience — Moveworks

The Developer Experience team at Moveworks, a subsidiary of ServiceNow, is seeking a Staff Engineer to join our rapidly growing Developer Experience team. This role is based within Moveworks' Platform org but operates with a vertical mandate, focusing on enabling developers to build on top of the Moveworks Agentic AI platform.

About the role

Our north star is supply. Every developer we enable, every integration they ship faster, every higher-quality skill or workflow they publish — that compounds into more value for the employees who rely on the assistant every day. More builders → more things built → better assistant → more demand. We build scalable, general-purpose developer infrastructure that products can be built on top of, and then we build those products too. The team lives at the intersection of platform engineering discipline and developer-facing product thinking.

Responsibilities

• Own the hardest platform problems — generality, scalability, extensibility — while keeping the developer experience as the measure of success.
• Think in systems: what's the right abstraction, what does this need to support in two years, how do you build something that a developer in a customer environment can actually depend on?
• Ship: you're not just an architect. You bring others along with you.
• Design and build the core developer platforms that power the MW developer ecosystem — SDKs, APIs, runtime abstractions, tooling infrastructure, and developer-facing services.
• Own end-to-end delivery of agentic developer products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower integration friction.
• Define the platform primitives that other products and teams build on — with a strong bias toward generality, reliability, and clean abstractions.
• Drive measurable improvements in developer supply metrics: developer activation, integration velocity, quality of published artifacts, and ecosystem breadth.
• Lead technical strategy for your platform areas — roadmap input, API design, and cross-team technical alignment.
• Set the engineering bar: architecture reviews, design standards, observability, and operational excellence.
• Mentor senior engineers and raise the team's overall technical depth.

Qualifications

• 8+ years of experience designing, building, and operating production systems; significant experience on platform or infrastructure teams.
• Proven ability to build general-purpose, developer-facing platforms — SDKs, APIs, developer tooling, or integration frameworks — at scale.
• Strong distributed systems fundamentals: service reliability, API design, performance, fault tolerance, and operational observability.
• Backend engineering depth in Python and/or Go (or equivalent); fluent in microservices and cloud-native patterns.
• Experience building platforms that other engineers build on top of — you understand what makes an abstraction good vs. leaky.
• Product sensibility for developer experience: you can feel the difference between a platform that delights and one that frustrates, and you close that gap.

Nice to Have

• Experience building agentic systems, LLM-powered developer tooling, or AI-assisted development products.
• Familiarity with developer ecosystem growth — activation funnels, SDK adoption, developer community feedback loops.
• Exposure to enterprise developer environments and the constraints they impose (auth, sandboxing, compliance, multi-tenancy).

Additional Information: Base Salary Range: $166,500 - $291,400. Work Personas, Equal Opportunity Employer, Export Control Regulations, and Accommodations details are provided in the additional information section.