Staff Software Engineer, Care & Onboarding

A Day In The Life (Responsibilities)

• Own the technical direction of the Care & Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability
• Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders
• Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies
• Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship
• Partner with product, design, and operations leadership to translate business strategy into technical plans
• Leverage AI-augmented development tools to increase development velocity and code quality

What You'll Need To Thrive (Requirements)

• 8+ years delivering complex backend systems at scale
• Mastery of Java, Kotlin, or another object-oriented language
• Deep proficiency in API lifecycle management, including versioning, documentation, and deprecation
• Strong understanding of query languages, data modeling, and data distribution
• Demonstrated technical leadership, with the ability to drive cross-team alignment and influence across engineering, product, and business stakeholders
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience

What will help you stand out (Nonessential Skills/Nice to Haves)

• Hands-on experience building with LLMs in production environments
• Familiarity with Workato or a similar iPaaS platform
• Prior work with Salesforce or other CRM platforms
• Comfort working with React and GraphQL

Pay

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location.

• Zone A: $193,000—$309,000 USD
• Zone B: $168,000—$269,000 USD
• Zone C: $151,000—$242,000 USD

How Toast Uses AI In Its Hiring Process

We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

Toast is committed to creating an accessible and inclusive hiring process

We strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Equal Opportunity Employer

To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.