Staff Software Engineer

About The Role

• Design and build AI harness and scaffolding systems that operationalize AI coding tools (Claude Code, GitHub Copilot, and others) across Servicing Digital's engineering workflows.
• Architect and implement context engineering infrastructure - prompt systems, context retrieval patterns, knowledge packaging, and evaluation frameworks that make AI tools accurate and trustworthy at scale.
• Build workflow automation that integrates AI assistance into CI/CD pipelines, code review, testing, and developer feedback loops.
• Develop reusable tooling, templates, and frameworks that teams across the vertical can adopt without requiring deep AI expertise.
• Instrument and evaluate AI workflow effectiveness - build the feedback loops that surface where AI assistance is helping and where it is breaking down.
• Work directly with engineers across Servicing Digital to understand real workflow friction, then build tooling that eliminates it.
• Stay current on the rapidly evolving AI developer tooling landscape and bring forward-looking recommendations grounded in practical applicability.

Minimum Qualifications

• Bachelor's or higher in Computer Science or a related field.
• 8+ years in professional software engineering roles.
• Demonstrated experience building developer tooling, automation systems, or AI-assisted workflow infrastructure in a production engineering environment.

Preferred Qualifications

• Hands-on expertise building context engineering systems - including prompt architecture, retrieval-augmented generation patterns, and evaluation harnesses for LLM-powered tooling.
• Deep practical experience with AI coding tools (Claude Code, GitHub Copilot, Cursor, or equivalents) and the ability to extend and customize them for team-scale deployment.
• Strong engineering fundamentals in TypeScript and/or Python, with experience building developer tooling and CI/CD pipeline integrations.
• A builder's instinct: you default to shipping working software over producing frameworks, proposals, or presentations.
• Strong communication skills and the ability to translate engineer workflow needs into durable tooling.

What You'll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back.

Pay

The compensation for this position is $149,000.00-$318,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off.

Schedule

This role may include participation in an on-call rotation to support production systems and ensure service reliability. On-call responsibilities may include coverage during nights and weekends. If applicable, frequency and scheduling will be determined by team needs and communicated accordingly.