Staff Software Engineer-AI Solutions

About the role

Visa is a world leader in payments technology, facilitating transactions across more than 200 countries and territories. We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation.

Responsibilities

• Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions.
• Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences.
• Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes.
• Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability.
• Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons.
• Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure.
• Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers.
• Participating in project meetings and daily scrums to communicate development status, progress, and technical insights.

Requirements

• Basic Qualifications: 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Preferred Qualifications: 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Qualifications

• Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams.
• Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures.
• In-depth knowledge of APIs, web services, and standard relational database concepts.
• Strong Python skills and hands-on experience building RESTful or GraphQL APIs.
• Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT).
• Implement Core Agent Capabilities. Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks.
• Analyzing and Evaluating Agent Behavior. Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks.
• Navigate Ethical Landscapes. Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI.
• Apply Agentic AI to Solve Problems. Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions.
• Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG).
• Familiarity with MCP servers or comparable model-serving/hosting platforms.
• Excellent problem-solving skills, strong communication, and a collaborative attitude.
• Strong analytical skills with the ability to extensively analyze and improve business processes and workflows.
• Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation.
• Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets).
• Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping.
• Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable.

Benefits

The estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Pay

The estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Schedule

This position will vary based on the needs of the department. Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.