Staff Software Engineer - Agentic AI Infrastructure

Job Description

The Staff Software Engineer is a position of technical expertise, influence, and leadership in the technology realm. The position will be required to apply their expert knowledge to ensure best practices and well-engineered architecture across the department. They will also be a key stakeholder and initiator of major changes to processes, engineering practices, and system administration. This position will be required to work in a space of solving critical issues and initiatives across multiple teams. It will require an extensive and deep understanding of cutting-edge practices and innovative approaches to problems.

KSAs

• Expert understanding of the processes associated with software development, including Planning, Measurement, Coding, Testing, Reuse, Tools, Abstraction, Algorithms and Complexity, Security, and basic system understanding.
• Ability to employ the tools and techniques related to an engineering discipline, such as database management, user interface development, inter-process communications, etc.
• Able to create designs that can be realized in code that achieve functional and non-functional requirements of the system.
• Appropriately uses design patterns, system decomposition, security, and fault tolerance.
• A demonstrated capability in one or more design methodologies, such as Object-oriented design, Function-oriented design, data centered design and the notations appropriate for each.
• Understands implications of Software as a Service in the creation of software systems.
• Thinks of and designs for scale, reliability, and cost in a public cloud environment.
• Uses data and metrics to analyze Key Performance Indicators.
• Able to explain the basic value of a system and subsystems to users and how the various subsystems inter-operate to provide features.
• Able to act as a partner with Operations in solving platform problems at a system level.
• Knows what the system can and cannot do.
• Able to demonstrate a sense of urgency when looking for solutions to problems.
• Understands the general higher education landscape, particularly with on-line higher education, including competitive landscape, opportunities, and feature gaps.
• Able to identify innovative ideas or technologies that represent opportunities to advance the capabilities of the university education platform, our efficiencies in improving out platform, or both.
• Can leverage change management processes to drive adoption.
• Able to make the team stronger and more cohesive.
• Strong communication skills with the ability to engage others at the right level at the right time.
• Able to identify, mitigate, or avoid risks and works closely with leads or managers to make sure that such risks and dependencies are understood, accounted, and planned for through an appropriate strategy.

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field
• 10 years of experience in software development; pioneering new approaches and technologies in engineering
• Experience in web-based applications and web services such as Java, REST, SQL, GIT, and other technologies, including experience integrating third-party products

Preferred Qualifications

• Master's Degree or PhD in Computer Science, Information Technology, or related field
• Technical experience in any of the following: GIT, SQL, Spring, Spring boot, Java, Angular 2 or later and AWS Services
• Experience with salesforce development lifecycle techniques and salesforce governor limits
• Experience architecting, implementing, and managing enterprise-level contact center solutions
• Experience with distance education and distance learning students
• Technical Certifications