Staff Site Reliability Operations

About the role

For over 25 years, NVIDIA has been at the forefront of transforming computer graphics, PC gaming, and accelerated computing, driven by a legacy of continuous innovation and exceptional talent! We are now bringing to bear the immense potential of AI to usher in the next era of computing, where our GPUs power the "brains" of computers, robots, and autonomous vehicles that can comprehend the world. This pioneering work demands vision, innovation, and the world's best talent. Join our diverse and supportive environment, where NVIDIANs are inspired to excel and make a profound global impact. We are seeking a Site Reliability Operations Technical Lead to serve as the senior technical individual contributor for reliability and support at the site. This role owns technical service delivery locally, acts as the support point of last resort before regional and global platform teams, and provides technical leadership to site support engineers.

Responsibilities

• Own day-to-day site operations — incidents, requests, critical issues, and support coverage — with accountability for queue health, SLA attainment, backlog, and service quality, plus site asset and inventory management across lifecycle, refresh, procurement, and compliance.
• Serve as Tier 3 escalation owner for the site and AMER across identity (AD, hybrid Entra ID, GPO, Kerberos/LDAP, SSO, MFA), messaging (Exchange hybrid mail flow, mailbox, SMTP relay), compute (Windows, Linux, macOS, virtualization, storage, and hands-on datacenter and lab hardware), and endpoint (M365, Teams, Intune, Autopilot, imaging through migrations) driving root cause and permanent fixes rather than repeat break‑fix.
• Own endpoint compliance, vulnerability remediation, patch management, and hardening; audit readiness and evidence; and partnership with InfoSec on incident response and privileged access.