Staff Site Reliability Engineer

About the role

The SRE team will be responsible for the reliability, performance, and availability of Develocity instances serving paying customers, open-source projects, and public-facing services, plus supporting infrastructure like artifact registries.

Responsibilities

• Operate and maintain all Develocity instances and supporting services in production.
• Define and evolve SRE standards, practices, and operating models, including on-call, incident response, postmortems, and SLOs.
• Participate in a follow-the-sun on-call rotation, acting as a technical escalation point for complex or high-severity incidents.
• Lead incident response and blameless retrospectives, ensuring learnings result in measurable reliability improvements.
• Set reliability priorities using risk, customer impact, business goals, SLOs, and error budgets.
• Identify systemic reliability risks and continuously evolve Develocity’s SaaS operations as the platform and customer base grow.
• Lead and influence architectural and design reviews to ensure reliability, scalability, and operability.
• Drive automation across deployment, upgrades, monitoring, self-healing, recovery, and operational workflows.
• Build and maintain comprehensive observability for all managed services, including logging, metrics, tracing, and alerting.
• Own disaster recovery, backups, and business continuity planning and execution.
• Partner with engineering leadership to balance feature delivery with reliability and operational excellence.
• Mentor and coach SREs, supporting technical growth and strong operational practices.
• Help onboard new SREs and contribute to hiring by defining and assessing SRE excellence at Develocity.
• Communicate clearly with customers during incidents and maintenance windows.
• Optimize performance, resource utilization, and operational costs.

Qualifications

• 7+ years in SRE, DevOps, or an equivalent role operating production services at scale.
• Experience leading reliability initiatives across multiple teams or services.
• Demonstrated ability to influence technical direction without direct authority.
• Experience designing and operating systems with SLOs and error budgets, and exercising strong judgment in balancing reliability, velocity, and cost.
• Strong Kubernetes experience in production environments.
• Cloud infrastructure expertise, preferably AWS (EKS, RDS, S3, EC2).
• Proficiency with observability tools (Prometheus, Grafana) and Infrastructure as Code (Terraform).
• Track record of incident management and response in a 24/7 on-call environment.
• Scripting proficiency (Python, Bash) for automation.
• Strong written and verbal English communication skills.