Staff Security Engineer, Customer Support and Integrity

About the role

We’re looking for a Lead Security Engineer who will act as the main cybersecurity partner to the Customer Support and Integrity teams and related business areas. This role will establish the dedicated security team for the Customer Support and Integrity business at DoorDash. We seek a highly technical, hands-on security engineer who will build the vision, strategy, and drive the execution to secure DoorDash’s global support workforce, solutions, technologies, and workflows. This is a US remote position reporting directly to the Chief of Staff, Global Security.

Responsibilities

• Establish the vision, strategy, and success metrics for the Customer Support and Integrity Security function with inputs from partner teams like Customer Experience, Merchant Experience, Sales Operations, Enterprise Security, and GRC.
• Lead the technical direction and roadmap execution for Customer Support and Integrity Security to reduce security risk associated with support agents and tooling.
• Work directly with Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC, and related teams to enact security strategies for DoorDash’s support tooling and support agents.
• Design and operationalize security controls to reduce risk and promote widespread adoption of secure solutions and best practices across internal and third-party support populations.
• Establish clear, measurable metrics to demonstrate and track the performance and impact of the Customer Support and Integrity security programs and initiatives.
• Perform security testing and validation of support teams, processes, and systems to identify security gaps and remediation plans.
• Drive alignment across multiple organizations, build durable operating mechanisms, and improve how the company proactively manages security risks at scale.
• Be the trusted primary partner for the Customer Support and Integrity organization on all things security and connector between the two teams.

Requirements

• 8+ years of experience as a security engineer in an enterprise security, corporate security, or infrastructure security discipline.
• Proven track record designing and implementing security solutions at scale for support and sales populations including internal and third-party users (Call centers, Business Process Outsourcers, etc.).
• Experience working directly with third-party support organizations (call centers, Business Process Outsourcers).
• Ability to deeply and confidently speak to security engineering, system architecture, scalability and reliability decisions, and design trade-offs.
• Customer-first and owner mindset.
• Breadth of technical experience across various infrastructure and security areas running in large production environments.
• Proficient in analyzing code, architecture, and designs from a security perspective.
• Well-versed with scripting languages (e.g., Python) and other programming languages (e.g., Java). Golang experience is a plus.
• Strong experience with infrastructure as code tooling like Terraform.
• Experience with IAM platforms (e.g., Okta, Google Workspace).
• Hands-on experience with Google Workspace products, especially Google Chrome Enterprise Premium.
• Expertise with cloud infrastructure and management in GCP and AWS.
• Experience solving complex, systemic issues at scale that require creative thinking and solutions.
• Exceptional analytical and investigative abilities with hands-on experience leading root cause analysis.
• Excellent verbal and written communication skills—you can understand and review design documents with respect to cloud infrastructure with engineering personnel.
• Experience with access management, abuse prevention, operational controls, incident management, or platform risk programs.
• Experience building scalable governance frameworks, escalation models, or operational control mechanisms.
• Experience leveraging AI, automation, or workflow tooling to improve operational scale and resilience.
• Experience operating across global teams and time zones.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $193,800—$285,000 USD. In addition to base salary, the compensation for this role includes opportunities for equity grants.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act).
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and a mental health program.

Schedule

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).