Staff Reliability Engineer

About the role

Join us to build the next generation of cloud-native reliability, release, and test platforms that enable engineering excellence, developer productivity, and high-confidence ServiceNow releases through automation, observability, and AI-driven operations.

What You Get To Do In This Role

• Design, build, and operate cloud-native engineering platforms for software validation, release validation, and production readiness
• Design and maintain production-like release and test ServiceNow environments that improve release confidence and deployment readiness
• Build and integrate automated test pipelines, observability, reliability signals, deployment intelligence, and quality gates into CI/CD workflows
• Develop automation solutions that improve engineering productivity, streamline operations, and reduce manual toil through shift-left engineering practices
• Build reusable frameworks, self-service engineering environments, test data management, mock services, and developer productivity tooling
• Design and enhance Kubernetes-based platforms supporting scalable test infrastructure, release automation, cloud-native workloads, and developer self-service
• Implement automated validation for failure detection, deployment verification, policy enforcement, security checks, resilience testing, and operational health assessments
• Resolve complex platforms, infrastructure, and networking challenges through software engineering, systems design, and automation
• Partner closely with engineering teams to improve platform reliability, release quality, cloud-native adoption, and engineering best practices
• Participate in architecture reviews, technical design discussions, and implementation of scalable, automation-first engineering solutions
• Influence technical decisions through strong engineering execution, collaboration, and delivery of high-quality platform capabilities
• Mentor engineers through technical guidance, code reviews, knowledge sharing, and engineering best practices
• Foster a culture of reliability, automation, operational excellence, continuous improvement, and customer-focused engineering

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of experience in Site Reliability Engineering (SRE), DevOps, Platform Engineering, Software Engineering, or Infrastructure Engineering with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
• Hands-on experience with Kubernetes across cluster operations, networking, storage, security, autoscaling, and multi-cluster environments
• Experience building and operating cloud-native platforms supporting scalable, highly available services
• Experience integrating Kubernetes with CI/CD, GitOps, automated test pipelines, deployment validation, and cloud-native deployment workflows
• Experience designing and implementing automation to improve developer productivity, release quality, and operational efficiency
• Experience with progressive delivery practices, including canary deployments, feature flags, automated rollback, and deployment verification
• Experience with chaos engineering, resilience testing, disaster recovery, and reliability validation
• Strong software engineering skills with hands-on experience designing, developing, testing, and debugging applications using Python, Go, Java, or Ruby
• Experience leveraging AI-assisted engineering for intelligent testing, release risk analysis, incident diagnostics, or operational automation is a plus
• Strong understanding of observability, monitoring, SLI/SLOs, incident management, and production operations for distributed systems
• Demonstrated ability to solve complex technical problems, drive projects independently, and collaborate effectively across engineering teams
• Thrives in fast-paced, ambiguous environments with a strong ownership mindset, bias for action, and a passion for continuous learning and automation
• Low ego, intellectually curious, and an effective collaborator who enjoys partnering with globally distributed teams to deliver reliable engineering solutions

Good To Have

• Experience with observability and monitoring platforms for applications, services, and distributed systems at scale
• Experience with DevOps automation, CI/CD pipelines, GitOps, and Agile development practices using tools such as GitLab CI/CD, Argo CD, or Flux
• Experience building and maintaining enterprise-scale test automation frameworks using technologies such as Playwright, Selenium, Cypress, REST Assured, PyTest, JUnit/TestNG, or equivalent
• Experience with test orchestration, intelligent regression testing, test impact analysis, flaky test detection, parallel execution, and test data management
• Experience with service virtualization, contract testing, synthetic testing, and building developer self-service engineering platforms
• Experience with Infrastructure as Code and configuration management tools such as Ansible, Terraform, or equivalent
• Experience with the Kubernetes ecosystem, including Helm, Argo Workflows, Kustomize, Istio/Linkerd, Gateway API/Ingress, Prometheus, OpenTelemetry, and container runtime technologies
• Experience operating Kubernetes platforms across public cloud providers, including AWS (EKS), Azure (AKS), and Google Cloud (GKE)
• Experience implementing progressive delivery practices, including canary deployments, feature flags, deployment verification, and automated rollback
• Familiarity with AI-assisted engineering, intelligent testing, operational automation, or cloud-native engineering platforms

Pay

Base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP (Employee Stock Purchase Plan)
• Matching donations
• Flexible time away plan
• Family leave programs