Staff Program Manager, Product, Design & Engineering

About the role

This role is responsible for driving cross-functional programs across Product, Experience Design, and Engineering to improve how teams plan, build, and deliver products. You will lead initiatives that connect product development, customer feedback, and go-to-market readiness, ensuring teams are aligned, operating efficiently, and delivering high-quality outcomes.

Responsibilities

• Own and lead end-to-end program management for complex, cross-functional initiatives across Product, Experience Design, and Engineering
• Define program strategy, scope, goals, timelines, and success metrics, and drive execution from planning through delivery
• Serve as the central point of accountability for program outcomes, ensuring alignment, progress, and delivery against commitments
• Cover dependencies, risks, and tradeoffs, ensuring successful execution of initiatives
• Develop and implement scalable program frameworks, processes, and tools to improve planning, execution, and visibility
• Drive cross-functional alignment and decision-making, holding stakeholders accountable and ensuring forward progress
• Support product development and release readiness by aligning teams and ensuring smooth delivery and launch
• Identify process gaps and operational inefficiencies, and lead efforts to design and implement improvements
• Communicate program status, risks, and outcomes to stakeholders and leadership, enabling informed decision-making

Requirements

Bachelor's Degree AND 10+ years of work experience in business operations, program management, process improvement OR equivalent experience, including:

• 5+ years working in a SaaS Product, Tech and/or Engineering organization
• Demonstrable experience running enterprise-level programs
• Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in
• Excellent communication, leadership, and stakeholder management skills
• Experience using product management tools to create and maintain prioritized product roadmaps and portfolios

Qualifications

On Your Resume

• Bachelor's Degree
• 10+ years of work experience in business operations, program management, process improvement OR equivalent experience
• 5+ years working in a SaaS Product, Tech and/or Engineering organization
• Demonstrable experience running enterprise-level programs
• Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in
• Excellent communication, leadership, and stakeholder management skills
• Experience using product management tools to create and maintain prioritized product roadmaps and portfolios

Skills

Preferred previous experience managing a Product/Software Development Lifecycle, including experience implementing stage-gates at an enterprise scale.

Benefits

Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area. Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development The opportunity to work with a diverse range of influential brands. The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Things You’ll Do

Own and lead end-to-end program management for complex, cross-functional initiatives across Product, Experience Design, and Engineering

Define program strategy, scope, goals, timelines, and success metrics, and drive execution from planning through delivery

Serve as the central point of accountability for program outcomes, ensuring alignment, progress, and delivery against commitments

Cover dependencies, risks, and tradeoffs, ensuring successful execution of initiatives

Develop and implement scalable program frameworks, processes, and tools to improve planning, execution, and visibility

Drive cross-functional alignment and decision-making, holding stakeholders accountable and ensuring forward progress

Support product development and release readiness by aligning teams and ensuring smooth delivery and launch

Identify process gaps and operational inefficiencies, and lead efforts to design and implement improvements

Communicate program status, risks, and outcomes to stakeholders and leadership, enabling informed decision-making

What We're Looking For

On Your Resume

• Bachelor's Degree
• 10+ years of work experience in business operations, program management, process improvement OR equivalent experience
• 5+ years working in a SaaS Product, Tech and/or Engineering organization
• Demonstrable experience running enterprise-level programs
• Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in
• Excellent communication, leadership, and stakeholder management skills
• Experience using product management tools to create and maintain prioritized product roadmaps and portfolios