Staff Program Manager

About the role

We are seeking an experienced Staff Program Manager to join the Product and Technology Core Services team, focusing on the Onboarding pillar. The Onboarding pillar is responsible for building a unified, scalable architecture that accelerates content and partner onboarding, empowers self-service through standardization, and ensures robust governance of BHN’s master data.

Responsibilities

• Program Orchestration: Lead end-to-end orchestration of significant initiatives spanning multiple product lines and teams
• Outcome-Driven Leadership: Partner with Product and Engineering leaders to drive strategic programs with clear focus on business outcomes and customer impact, supporting our journey in the Product Operating Model
• Product Lifecycle Management: Maintain the rigor and hygiene of the Product lifecycle for the Content pillar - including content, partner, and data onboarding workflows - ensuring scalability, consistency, and compliance
• Cross-Functional Collaboration: Serve as a trusted partner to Product, Design, and Engineering teams, serving as a sounding board and holding them accountable to design great products
• Governance and Risk Management: Lead program governance, including risk management, and cross-team dependencies. Identify, mitigate, and communicate risks and dependencies across the organization
• Process Optimization: Champion process improvements and automation across onboarding workflows, using data and KPIs (e.g., onboarding time, adoption, data quality) to evaluate progress, inform decisions, and drive continuous improvement
• Strategic Planning: Partner with leadership, continuously prioritize to define Onboarding roadmaps, set milestones, and track progress against key metrics; balance competing priorities effectively to deliver on commitments

Qualifications

• 7+ years of experience in program & project management
• 3+ years proven experience in leading highly complex, enterprise-wide initiatives
• Bachelor's degree in Computer Science, Engineering, Business or equivalent experience
• Proven track record overseeing large-scale initiatives spanning product lines, driving outcomes and aligning solutions
• Strong operational excellence, with experience driving improvements across product lines and implementing scalable processes
• Exceptional cross-functional collaboration and communication skills, with demonstrated ability to manage dependencies across teams and product lines
• Solid technical acumen and domain expertise; able to partner with product, engineering and design leaders to align on architectural considerations
• Strong understanding of Agile development methodologies; proficiency with program management tools such as Confluence, Jira, Jira Align, etc.
• Experience utilizing AI tools to improve personal and team performance
• Experience in the fintech or payments space preferred

Benefits

Salary Range for California Residents Only: $138,140.00 to $186,500.00
Salary Range for Illinois Residents Only: $113,300.00 to $152,971.00
Pay is based on several factors including but not limited to education, work experience, certifications, etc.
In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.