Staff Professional Services Operations Manager

About the role

For our client, we are seeking a Staff Professional Services Operations Manager to join the team of a leader in the Information Technology space. This role will strengthen the operational backbone of the Professional Services organization by improving forecasting, reporting, and resource planning. You will work closely with go-to-market, delivery, and account teams to connect pipeline demand with delivery capacity and financial performance. The position also focuses on process improvement, automation, and better visibility into project economics so the team can operate with greater discipline and scale. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Mature the Professional Services operating cadence with forecasting and performance reporting
• Establish resource management practices for billable and non-billable roles
• Enhance visibility into project economics and key performance metrics
• Collaborate with cross-functional teams to improve operational tools and workflows
• Lead process improvements and automation initiatives across Professional Services
• Align Professional Services operations with go-to-market strategies and account planning
• Document processes and develop self-service reporting to empower teams

Qualifications

• 10+ years of experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business
• In-depth knowledge of Professional Services business models, including time and materials, fixed-fee, and blended engagements
• Proven track record in developing forecasting and planning processes connecting sales pipeline to delivery capacity and revenue
• Experience in resource management, project margin, and PSA systems
• Strong skills in analytical thinking, business judgment, and stakeholder management
• Ability to tackle complex operational problems with a hands-on approach
• Familiarity with Kantata or a similar Professional Services Automation (PSA) platform

Benefits

• Health, financial, and well-being support benefits
• Flexible Paid Time Off policy
• Involvement in Team Member Resource Groups
• Equity compensation and Employee Stock Purchase Plan
• Growth and Development Fund for continued education and skill enhancement
• Parental leave to support family growth

Pay

Compensation: $139,200 – $235,200 annually