Staff Product Support Engineer
Proofpoint · Denver, CO · 1 mo ago
Information TechnologyFull-time
Responsibilities
Responding to technical support ticket and providing remote support to customers
Working with customers to find diagnose and resolve technical issues within specific response guidelines.
Manage product escalations, function as a liaison between customers, and various levels of product engineering.
Installing/Upgrading software related to this product area.
Diagnosing and troubleshooting the ticket issues that can be related to software, networking, and hardware.
Requirements
- 10+ years work experience as a Technical Support Engineer
- 10+ years work experience with network security or endpoint security
- Knowledge of networking systems, identity providers, x509 certificates, Linux security tools, KMS, cloud environments
- Knowledge of AI, MCP and API Gateways is a plus
- Ability to troubleshoot complex software and hardware issues
- Excellent communication skills (verbal and writing)
- Fast thinker
- Technical diagnostic skills
- Good people skills
Qualifications
- Expert in Mac and Windows
Skills
- Technical Support Engineer
- Network Security
- Endpoint Security
- IT Systems
- AI
- MCP
- API Gateways
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Global collaboration and networking opportunities
Pay
- Base Pay Range varies based on location
Schedule
- This role may be eligible for variable compensation and/or equity