Staff Product Operations Manager

About the Opportunity

The company's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust the organization to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, the organization is today helping companies safely accelerate their deployment and usage of AI.

Key Responsibilities

• Lead the development and delivery of roadmap presentations that clearly connect data-driven insights to strategic decisions.
• Build and maintain AI-native workflows using Claude Code to automate roadmap assembly, surface insights from product data, and accelerate the preparation of executive-ready materials.
• Collaborate cross-functionally to ensure feedback and analytics meaningfully shape product direction and outcomes.
• Lead cross-functional projects, providing program management for major product initiatives. Serve as the primary interlock with Marketing and Support to ensure coordinated planning, shared visibility, and aligned execution.
• Partner with workstream owners to maintain alignment, ensure on-time delivery, and proactively address blockers or escalations.
• Own the end-to-end process for capturing, synthesizing, and routing customer and field feedback. Leverage Claude Code and AI workflows to continuously monitor feedback channels, auto-categorize inputs, identify emerging themes, and deliver structured summaries that keep the voice of the customer consistently represented in product planning and prioritization.

Required Qualifications

• 7+ years of experience in Product Operations, Program Management, Business Operations, or a closely related function, ideally in a fast-paced, high-growth enterprise software environment.
• Exceptional project management, planning, and organizational skills with meticulous attention to detail and a strong bias toward follow-through.
• Demonstrated track record of managing multiple complex, high-priority initiatives simultaneously, setting clear expectations, maintaining momentum, and delivering on time.
• Strong command of collaboration and productivity tools (e.g., Jira, Asana, Confluence, Google Workspace, Lucidchart, Slack) with the ability to rapidly adopt new platforms as needs evolve.
• Highly analytical and process-oriented mindset, skilled at diagnosing inefficiencies, designing scalable systems, and operationalizing repeatable workflows.
• Deep empathy for global teams and customers, with a consistent track record of translating real-world business needs into actionable product inputs.
• Exceptional written and verbal communication skills, able to distill complex, nuanced topics into clear narratives for diverse audiences spanning Product, Marketing, Sales, and Executive Leadership.
• Highly self-directed with strong judgment, comfortable operating autonomously, navigating ambiguity, and handling sensitive information with discretion.
• Thrives in dynamic, fast-changing environments, solutions-oriented, resilient under pressure, and energized by the challenge of bringing order to complexity.
• Entrepreneurial by nature, passionate about continuous improvement, building from zero to one, and leaving every system better than you found it.

Additional Information

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter.
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as:
• Data Classification, Retention & Handling Policy
• Incident Response Policy/Procedures
• Business Continuity/Disaster Recovery Policy/Procedures
• Mobile Device Policy
• Account Management Policy
• Access Control Policy
• Personnel Security Policy
• Privacy Policy

The organization is a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts customers, all within a welcoming and positive work environment.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.