Staff Product Manager, Residential CRM

About the role

ServiceTitan is the leading platform for residential home service—scheduling, dispatch, job booking, quoting, and marketing. AI has transformed the sales motion: voice agents, AI-powered SMS outreach, AI-powered nurture sequences, and in-home opportunity capture are generating more leads, follow-up opportunities, and unconverted estimates than ever before. The tools to support this complexity must evolve. This role owns building a first-class residential CRM layer that sits natively inside ServiceTitan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing, and designed for an AI-first world. AI will handle follow-up motions, surface opportunities at the right time, and reduce manual coordination, allowing CSRs and sales teams to focus on revenue.

Responsibilities

• Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features.
• Lead customer discovery with residential contractors, CSRs, and office managers—ServiceTitan PMs engage with customers regularly, and this role is no exception.
• Guide pricing and packaging strategy in partnership with product marketing and finance, including monetizing an AI-enabled product.
• Partner with marketing on positioning, go-to-market, and launch strategy, serving as the subject matter expert they need.
• Build the customer enablement and onboarding model, define successful time-to-value, and collaborate with customer success to achieve it.
• Partner with sales and customer success on the commercial motion, refining the pitch, understanding the buyer, addressing objections, and removing barriers to conversion and retention.

Requirements

• 7+ years in product management with a track record of shipping products from zero to scale.
• Deep experience with CRM, marketing automation, or customer lifecycle products—you understand how these systems work under the hood.
• A genuine point of view on what AI-first product design means in practice, not just AI as a feature layer.
• Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments.
• Comfort working closely with customers and leadership—ServiceTitan has an active founder culture where product decisions receive scrutiny and visibility.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off, comprehensive onboarding, leadership training, and career development opportunities. Work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA/HSA, 401k match, and telehealth options including One Medical memberships.
• Support for Titans at all stages of life: Parental leave, up to $20k in fertility services (IUI/IVF), surrogacy and adoption reimbursement, on-demand maternity support via Maven Maternity, free breast milk shipping via Maven Milk, pet insurance, legal advisory services, and financial planning tools.

Pay

ServiceTitan is committed to fair and equitable compensation. For candidates in the United States, the salary ranges are:

• Zone 1: $179,900 USD - $269,900 USD (Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA).
• Zone 2: $168,200 USD - $252,200 USD (Applicable for: All other US locations).

International compensation varies by location and will be discussed during the hiring process. Total compensation includes base salary, annual bonus, equity, and a holistic suite of benefits.