Staff Product Manager, Communications Intelligence

Remote – US based candidates only, no visa sponsorship available.

About the role

Shape product priorities that connect customer needs, business goals, and practical execution. Partner with engineering, design, analytics, and go-to-market teams to define opportunities, prioritize work, and deliver measurable product outcomes. Influence roadmap direction while improving customer experience and business performance within a technology-driven environment.

Responsibilities

• Define and own the multi-year vision and roadmap for communication data and associated product areas
• Establish success metrics and objectives for communication data accuracy, reporting, and AI quality
• Conduct user research with Contact Center leaders to identify their needs and translate them into a prioritized product roadmap
• Lead high-impact initiatives to enhance communication data usage within the organization
• Own the product strategy for various databases and APIs related to communication data
• Drive the quality and accuracy of communication data across all channels
• Create and maintain operational reports, dashboards, and management tools to support business decision-making

Qualifications

• 7+ years of product management or leadership experience in complex platforms, particularly in data, analytics, AI, and communications
• Demonstrated ability to define and execute a long-term product vision delivering measurable outcomes across technical teams
• Strong technical understanding of data modeling, APIs, analytics pipelines, and data quality
• Hands-on experience building data-intensive products such as dashboards, operational reports, and AI solutions
• Ability to influence and align senior leaders and cross-functional teams around strategic initiatives
• Experience creating high-fidelity product prototypes using design tools like Figma or Claude Design

Pay

$179,900 – $269,900 annually

Benefits

• Flexible work hours and ample learning opportunities for career growth
• Comprehensive onboarding and leadership training to support professional development
• Company-paid medical, dental, and vision plans with high coverage options
• Parental leave and extensive fertility services, including adoption reimbursement
• Holistic health support, including telehealth membership and pet insurance