Staff Product Designer, Group Practices

About the role

Headway’s mission is to build a new mental healthcare system that everyone can access. We are a Series D company with $325M+ in funding, looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career.

Responsibilities

• Own the design of the group practice experience end-to-end — from onboarding and supervisory billing, to packaging and SLA compliance, to practice management and admin tooling.
• Drive supervisory billing from early product to nationwide scale — design the onboarding, activation, and in-product experience for supervisors and supervisees as we expand from NY to all 50 states.
• Partner closely with Sales and Customer Success, who have deep relationships with group practice customers — translate their insights into product direction and design decisions.
• Contribute to the design system and culture, share your AI practice, prompts, and patterns with the design team.

Requirements

• 8+ years of product design experience, with significant time spent designing for multi-user systems with different roles and permissions (admins, operators, end users).
• 0→1 product experience — you've designed new product lines, validated business models through design, or taken a product area from early concept to scale.
• Think like a business builder — you understand revenue models, can connect design decisions to business outcomes, and make sharp prioritization calls about where design effort creates the most value.
• Built for platforms or marketplaces where segment-specific needs must be balanced with platform consistency — you know when to customize and when to unify.
• Strong visual and interaction design craft across both growth surfaces (onboarding, activation) and product surfaces (dashboards, tooling, operational workflows).
• Comfortable partnering with Sales and CS as key stakeholders — not just PM and Eng — and translating customer relationships into product insights.
• Comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns) and see them as a core part of how you work.
• Want your work to make a meaningful difference in people's lives — by helping group practices thrive on Headway, you're expanding access to affordable mental healthcare at scale.

Qualifications

• Exceptional people to help us achieve this mission.

Skills

• Product Design
• Business Building
• AI Prototyping
• Customer Relationship Management
• Design System

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development