Staff Product Designer, Back Office

About the role

The Experience Design (XD) team at ServiceTitan is central to our mission of being the best place for our Titans to work and do their best work. We are looking for a talented Staff Product Designer to join our team and focus on Back Office and Commercial experiences.

Responsibilities

• Develop deep expertise across multiple product's problem areas
• Quickly prototype solutions to visual and interaction problems
• Use AI tools fluently as part of your everyday workflow to prototype faster, explore ideas earlier, and move from concept to working interaction
• Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work
• Talk to users and understand their problems and current pain-points
• Design experiences that are simple, elegant, and solve real problems
• Use remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution
• Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
• Validate product ideas through experimental design and research approaches
• Ship valuable and high-quality work without sacrificing speed
• Help more junior designers develop empathy for our users and advocate for our users’ needs
• Represent our users in product strategy and roadmap discussions
• Review product design work and give constructive feedback
• Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team

Requirements

• Experience designing a modern SaaS or enterprise platform or one comparable
• An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
• AI experience design: you understand how to make agentic workflows feel trustworthy, controllable, and clear to the people using them
• A love for solving complex product problems with simple design solutions, while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
• Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
• Collaborate with other designers to build a cohesive product
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale

Qualifications

• Experience designing a modern SaaS or enterprise platform or one comparable
• An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
• AI experience design: you understand how to make agentic workflows feel trustworthy, controllable, and clear to the people using them
• A love for solving complex product problems with simple design solutions, while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
• Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
• Collaborate with other designers to build a cohesive product
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale

Skills

• Experience designing a modern SaaS or enterprise platform or one comparable
• An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
• AI experience design: you understand how to make agentic workflows feel trustworthy, controllable, and clear to the people using them
• A love for solving complex product problems with simple design solutions, while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
• Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
• Collaborate with other designers to build a cohesive product
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale

Benefits

• Flextime
• Recognition and support for autonomous work
• Comprehensive onboarding program
• Leadership training for Titans at all levels
• Peer-nominated awards
• Annual bonus
• Equity
• Holistic health and wellness benefits
• Parental leave and support
• Fertility services
• Surrogacy and adoption reimbursement
• Pet insurance
• Legal advisory services
• Financial planning tools

Pay

• Zone 1: $179,900 USD - $269,900 USD
• Zone 2: $168,200 USD - $252,200 USD

Schedule

• Flexible work schedule