Staff Platform Engineer (MANTL)
About the role
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
Responsibilities
- Lead investigation, troubleshooting, and resolution of the most complex reliability issues within MANTL platform application code, including microservice communication failures and correctness issues that emerge under failure conditions
- Set direction for how the platform identifies and addresses failure modes across its third-party and internal system integrations, establishing resilience strategies suited to each integration's specific behavior
- Own the design and evolution of monitoring, dashboards, and alerting strategy (Datadog preferred) across the platform, ensuring proactive visibility into emerging risks
- Establish standards and lead implementation of distributed tracing across microservices to accelerate root-cause identification organization-wide
- Lead diagnosis and remediation of significant application performance issues, including caching strategy, inefficient code paths, and query performance