Staff Pharmacist FT, PMEL

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the role

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system — and their personal health care — by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.

The Pharmacy Manager Emerging Leader (PMEL) plays a critical role in cultivating a culture of excellence in their pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for the pharmacy team, while developing their own leadership skills in preparation for increasing responsibility. As a PMEL, you will build upon your skills and responsibilities as a Staff or District Support Pharmacist and build additional competencies to become ready for a Pharmacy Manager (PM) role. You will be expected to complete a self-paced, collaborative training roadmap with both virtual and hands-on learning experiences to prepare you to lead a pharmacy independently. Program length depends on prior leadership experience inside and outside of CVS Health but is typically completed within 3-6 months for most Pharmacy Manager candidates.

Responsibilities

• Deliver our purpose, model our values, and demonstrate genuine, authentic care for our patients while acting as a role model, mentor, and guide for the pharmacy team.
• Support the home store Pharmacy Manager by exhibiting best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy as the Pharmacy Manager’s proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members.
• Assume the Pharmacy Manager’s day-to-day duties when serving as the only or primary pharmacist-on-duty.
• Support safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing safety guardrails at every workstation.
• Contribute to positive patient experiences by showing empathy and genuine care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues.
• Proactively offer and deliver immunizations to keep patients healthy; engage and support Pharmacy Technicians to learn to immunize.
• Effectively manage pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a focus on protecting cold chain products.
• Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalate issues or concerns to the Pharmacy Manager and/or Rx DL for immediate resolution if needed.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; support the Pharmacy Manager by writing the pharmacy schedule if directed and ensuring compliance with all scheduling requirements.
• Maintain relevant clinical and technical skills for the job as the industry evolves, including company-required trainings and CMEs; actively seek opportunities to expand knowledge to better support patients.
• Support access to care and improve patient outcomes through pharmacist-delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception) where permissible; empower the pharmacy team to provide holistic care at every step in the patient care journey.
• Understand and comply with all relevant federal and state laws, Board of Pharmacy regulations, professional standards, and ethical principles; comply with CVS Health policies and procedures to support patient safety, privacy, and a safe and inclusive workplace.

Requirements

• 6+ months of experience as a Staff or District Support Pharmacist.
• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.

Essential Functions

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Attention and Focus: Ability to concentrate on a task over a period of time, pivot quickly between tasks, and confirm prescription information and label accuracy to ensure patient safety.
• Customer Service and Team Orientation: Actively look for ways to help people in a friendly manner; notice and respond appropriately to patients’ reactions.
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; utilize active listening and provide clear, actionable direction, coaching, and feedback to pharmacy team members.
• Mathematical Reasoning: Ability to use math to solve problems, such as determining the total number of tablets to dispense, day’s supply, and/or number of bottles needed to fill a prescription.
• Issue Resolution: Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options.

Physical Demands

• Be mobile and remain upright for extended periods of time.
• Lift, scan, and bag items.
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
• Move fingers repetitively for tasks such as picking, pinching, typing, or otherwise working primarily with fingers.
• Extend hand(s) and arm(s) in multiple directions to place, move, or lift items.
• Control precision; quickly adjust machines to exact positions.
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending the spine at the waist.
• Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, and visual inspection involving small parts.
• Occasionally lift up to 20 lbs. and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs. and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects.
• Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
• Receive detailed information through oral communication.

Qualifications

• 1+ years of related work experience in a pharmacy, retail, medical, or customer service setting (preferred).
• Ability to work in other locations across the market as business needs require (preferred).

Schedule

Anticipated weekly hours: 37

Time type: Full time

Pay

The typical pay range for this role is $60.00 - $76.00 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. Benefits include:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.