Staff Performance Engineer, ServiceNow Platform

About the role

The ServiceNow Platform Expert Team, part of Digital Technology Operations, is a specialized group focused on scaling and optimizing the performance of mission-critical systems. This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do.

Responsibilities

• Solve complex challenges related to platform performance, scalability, and reliability across mission-critical systems.
• Design solutions that ensure ServiceNow and other enterprise platforms operate efficiently under growing demand.
• Proactively identify performance bottlenecks, enable cross-functional alignment, and implement architectural best practices.
• Help the organization deliver seamless digital experiences.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving.
• Deep expertise in ServiceNow platform internals, performance tuning, and module level customization across ITSM, ITOM, or other enterprise workflows.
• Development experience in client and server-side JavaScript, Java (or equivalent).
• Working knowledge in one (or more) Relational Database technologies e.g. Oracle / MySQL / PostgreSQL.
• Experience working with dynamic HTML components; e.g. AJAX, JavaScript, DOM, CSS, XML, HTML, XHTML.
• Experience troubleshooting application performance, SQL performance.
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• Experience reading and analyzing application/platform logs, Splunk experience is a plus.
• Knowledge of Java JDKs and memory management, including heap dump analysis is a plus.
• Experience administering: Linux/Unix OR Microsoft Windows Server is a plus.

Benefits

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Pay

Base pay is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Schedule

We offer a flexible work schedule that allows you to balance your personal life with your career. We support remote work for eligible positions.