Staff Network Engineer, Operations

About the role

Crusoe Cloud is seeking a Staff Network Operations Engineer to help own production reliability across our global network infrastructure, including edge, backbone, data center fabric, and GPU cluster interconnects. This is a hands-on production ownership role focused on incident response, root cause analysis, and operational excellence initiatives that keep our hyperscale AI infrastructure running at scale.

Responsibilities

• Production Reliability: Help own uptime across Crusoe's global edge, backbone, data center, and GPU cluster network, directly supporting AI workloads at scale.
• Incident Response: Lead and contribute to end-to-end response for high-severity network events, including mitigation, stakeholder communication, and postmortem documentation.
• Root Cause Analysis: Drive RCAs for production incidents, identify systemic issues, and author remediation plans tracked through to closure.
• Observability Improvements: Contribute to and improve Crusoe's network monitoring stack using streaming telemetry, SNMP, NetFlow, and tools such as Kentik, Grafana, Prometheus, and ThousandEyes.
• Operational Standards: Author and maintain runbooks, escalation playbooks, and SOPs used across the operations team.
• Operational Automation: Write Python-based tooling to reduce toil, automate common remediation workflows, and accelerate mean time to resolution.
• SLI/SLO Contribution: Partner with Architecture and SRE teams to define and track network reliability metrics and service level objectives backed by real-time dashboards.
• Mentorship: Provide technical guidance to Senior engineers and contribute to a culture of operational excellence and continuous learning.

Requirements

• 8+ years of production network engineering experience with a focus on operations, incident response, and reliability in large-scale or internet-scale environments.
• Hands-on experience with observability and monitoring tools including streaming telemetry, SNMP, NetFlow/sFlow, Grafana, Prometheus, and ThousandEyes.
• Expert hands-on knowledge of BGP, EVPN-VXLAN, IS-IS, OSPF, MPLS, QoS, and TCP/IP in production data center environments.
• Python proficiency for writing auto-remediation scripts, diagnostic tooling, and operational automation.
• Comfort operating large device fleets across multi-region environments with on-call responsibility, including experience as an escalation point during critical events.
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.

Qualifications

• Experience with NVIDIA/Mellanox networking platforms in GPU cluster environments.
• Familiarity with Kentik or Arbor for traffic analysis and DDoS visibility.
• Experience defining or contributing to SLIs and SLOs in partnership with SRE or product teams.
• Exposure to operating 10K+ device fleets across hyperscale or cloud environments.
• Background contributing to post-incident learning programs or operational excellence initiatives org-wide.

Skills

• Hands-on experience with large-scale network infrastructure operations.
• Strong understanding of network protocols and technologies.
• Proficiency in scripting languages like Python.
• Experience with observability and monitoring tools.
• Knowledge of BGP, EVPN-VXLAN, IS-IS, OSPF, MPLS, QoS, and TCP/IP.
• Experience with Arista (EOS) and Juniper (Junos) platforms in leaf-spine CLOS architectures.
• Experience with Kubernetes and container orchestration.

Benefits

• Competitive compensation and equity packages.
• Paid time off, paid holidays & leave of absence programs.
• Comprehensive health, dental & vision insurance.
• Employer contributions to HSA account.
• Paid parental leave.
• Paid life insurance, short-term and long-term disability.
• Professional development & tuition reimbursement.
• Mental health & wellness support.
• Commuter benefits (parking & transit).
• Cell phone stipend.
• 401(k) Retirement plan with company match up to 4% of salary.
• Volunteer time off.
• Global travel insurance & emergency assistance.
• Daily meals allowance.