Staff Marketing Operations Manager

Responsibilities

• Own end-to-end strategy and execution for a functional area, partnering with business and technical teams to drive strategic business systems and marketing initiatives forward.
• Translate business objectives and customer needs into clear, well-structured requirements, and build alignment across cross-functional stakeholders using a clear, data-driven point of view.
• Determine the right technology solutions and configurations to fit business needs, applying judgment to evaluate build vs. buy vs. AI-augmented approaches.
• Create and execute User Acceptance Testing plans to ensure quality outcomes.
• Analyze data sets to identify root causes, resolve workflow failures or inaccurate results, and proactively surface risks before they become issues.
• Identify and lead opportunities for improvement and automation within a functional area, including evaluating and championing AI tools and technologies to streamline operations.
• Partner with technical teams to execute and validate system workflows end to end.
• Work cross-functionally and gain buy-in from stakeholders across marketing, finance, sales, care, product, and program management to ensure solutions meet the needs of all stakeholders, internal and external.
• Maintain and elevate comprehensive documentation of processes, requirements, and system configurations to support continuity and future iteration.
• Foster continuous learning across the team — coach colleagues and help elevate the team’s ability to solve complex, cross-functional problems.
• Serve as a subject-matter expert and thought partner, communicating complex ideas with clarity to both technical and non-technical audiences to influence decisions.

Qualifications

• 7+ years of experience in marketing operations, business analysis, systems analysis, revenue operations, production support, data analytics, or technical project management, with demonstrated growth in scope and ownership.
• Bachelor’s degree in a related field or equivalent practical experience.
• Strategic Thinking: Demonstrated customer obsession and curiosity; ability to use business insight to prioritize and sequence work for maximum impact; comfort solving ambiguous, cross-functional problems collaboratively while identifying and mitigating risk.
• Impactful Influence: Excellent communication skills with a proven ability to convey complex ideas clearly and build stakeholder relationships that gain buy-in and alignment through a data-driven point of view.
• Technology & Data Acumen: Experience leveraging AI tools (e.g., copilots, LLMs, automation platforms) to drive productivity and business outcomes, with demonstrated judgment on when AI is — and isn’t — the right solution. Experience in requirements development, use cases, testing, trouble-shooting, problem solving, working across business and engineering. Understanding of end-to-end data flows across interconnected systems.
• Operational Excellence: Track record of delivering high-quality output and operating with a strong sense of ownership and velocity under pressure on sensitive or time-bound work. Demonstrated ability to define processes and drive continuous improvement. Experience developing and managing objectives, tasks/schedule, resources, stakeholder op mechs, change management and communications, issues/risks, outcomes for small to medium scale projects.
• Able to operate independently with high ownership and velocity, managing multiple concurrent projects and shifting priorities without sacrificing attention to detail.
• Advanced skills in working with large data sets (Lookup/Text/Math functions, Pivot tables, etc).
• Experience writing and executing SQL queries preferred.
• General understanding of enterprise-level billing and MarTech systems preferred.
• Knowledge of Intuit ProTax Group products, systems, services, and processes is a plus.