DirectJobHub
Jobs · Engineering

Staff Full-Stack Engineer, Experience Team

Visalytics · San Diego, CA · 1 mo ago
Engineering$150k–$262k/yrFull-time

About the role

This role is part of the Experience Team (UX/UI) at ServiceNow. The team is transforming how enterprise knowledge is created, delivered, and consumed by moving from manual content production to AI-powered, agentic systems.

Responsibilities

  • Architect and build automation pipelines that replace high-volume, repeatable content tasks, shifting the team from manual production to AI-native delivery.
  • Design and develop LLM-powered tooling that enables agentic content creation workflows, including prompt libraries, evaluation frameworks, and orchestration systems.
  • Build and maintain integrations across ServiceNow’s content platforms, knowledge management systems, and AI services, creating the infrastructure for a unified knowledge engine.
  • Develop MCP server configurations and agentic workflow tooling that extend AI capabilities directly into writer and engineer workflows.
  • Partner with Digital Technology, UX Design and UX Research teams to connect content systems to the broader ServiceNow platform ecosystem, including search, taxonomy, and digital experience surfaces.
  • Contribute to engineering standards and architectural patterns that scale AI tooling across the team and organization.

Qualifications

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 6+ years of experience with Java or a similar OO language.
  • Passion for JavaScript and the Web as a platform, reusability, and componentization.
  • Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
  • Experience with any of the modern UI frameworks like Angular, React or Vue.
  • Analytical and design skills.
  • Ability to manage projects with material technical risk at a team level.

Preferred Qualifications

  • 7+ years of software engineering experience with a strong background in systems development, backend engineering, or platform infrastructure.
  • Demonstrated experience building production-grade automation pipelines, workflow systems, or AI-powered tooling.
  • Proficiency in Python and/or JavaScript/Node.js; comfort designing across the full stack.
  • Experience integrating with APIs, content platforms, knowledge management systems, or enterprise data systems.
  • Ability to operate with high autonomy — defining scope, setting direction, and delivering end-to-end without a fully paved path.
  • Strong communication skills with the ability to engage technical and non-technical stakeholders equally well.

Basic Qualifications

  • Hands-on experience with LLM APIs (Anthropic, OpenAI, or similar), agentic workflow design, or prompt engineering at scale.
  • Familiarity with MCP (Model Context Protocol) server architecture or AI agent orchestration frameworks.
  • Experience with content automation, structured content systems (e.g. DITA), or knowledge graph infrastructure.
  • Background in SaaS or enterprise technology environments.
  • Experience working with open source tooling ecosystems and developer workflow infrastructure.

Benefits

Base pay range: $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

For positions in this location, we offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Similar jobs