Staff Forward Deployed Engineer (10567)

About the role

Forward Deployed Engineers at Extreme are software engineers who work directly with strategic customers to jointly design, build, validate, and deploy solutions to complex business and technical problems using Extreme's products and platforms. FDEs operate in real customer environments and own technical outcomes from discovery and solution design through implementation, deployment, and production readiness. The solutions they build must meet demanding requirements for scalability, security, reliability, observability, and operational safety. This is a deeply technical and hands-on engineering organization. FDEs work directly with customers to understand complex problems and design, build, deploy, and stabilize production solutions using Extreme's products and platforms. They write production software, solve complex systems and integration problems, and own technical outcomes from solution design through production readiness. FDEs also identify platform gaps and define new feature requirements, working with Product teams to incorporate recurring customer needs into Extreme's products and platforms.

As a Staff Forward Deployed Engineer, you will be the technical lead for complex customer engagements, owning solutions from discovery and architecture through implementation, deployment, and production readiness. You will work side by side with customer engineering teams to understand their environment, data, systems, workflows, and technical constraints and turn complex or ambiguous problems into production solutions. Depending on the engagement, these solutions may include agents, applications, integrations, data connectors, APIs, tools, skills, workflows, automation, and supporting infrastructure. You will remain deeply hands-on while providing technical leadership to other engineers on the engagement. You will also identify reusable patterns and platform gaps that emerge from customer work and help turn those learnings into capabilities that can benefit customers beyond a single engagement.

Responsibilities

• Lead technical discovery with customer engineering teams to understand workflows, systems, data, technical constraints, and desired outcomes.
• Own the architecture and technical delivery of complex customer solutions from solution design through production readiness.
• Write production-quality software and build agents, applications, APIs, integrations, data connectors, tools, skills, workflows, automation, and supporting services as required by the solution.
• Integrate Extreme's products and platforms with customer data sources, identity systems, enterprise applications, APIs, infrastructure, and operational workflows.
• Make architecture and design decisions across applications, AI, data, integrations, security, infrastructure, deployment, and operations.
• Design and implement appropriate testing, evaluations, guardrails, security controls, deployment automation, observability, and operational mechanisms.
• Build solutions that meet production requirements for reliability, scalability, security, performance, maintainability, and cost.
• Diagnose and resolve complex problems across software, AI, data, integrations, networking, and infrastructure.
• Lead technical design and code reviews and provide engineering guidance to engineers working on customer engagements.
• Drive solutions through deployment and stabilization, ensuring agreed production-readiness criteria are met.
• Create technical documentation, architecture guidance, operational runbooks, and other artifacts required to operate and maintain delivered solutions.
• Identify reusable architectures, components, integrations, tools, skills, automation, and engineering patterns that can accelerate future customer deployments.
• Identify platform gaps