Staff Fleet Operations Robot Captain, Atlas

Key Responsibilities

• Technical Triage & Issue Localization
• Act as the first responder for robot hardware and software issues
• Perform system-level triage to localize failures and determine appropriate escalation paths
• Analyze logs, telemetry, and system behavior to narrow issues to specific subsystems or components
• Create high-quality issue reports and tickets that enable subject-matter experts to root cause problems efficiently
• Identify and escalate fleet-level blockers or safety risks that impact robot availability or operational continuity
• Fleet Monitoring & Status Management
• Maintain the real-time health, configuration, and connectivity of all robots in the fleet
• Distinguish between hardware availability and software-induced downtime to ensure accurate reporting and planning
• Ensure fleet status, availability, and constraints are clearly communicated to stakeholders to avoid conflicts or idle time
• Experiment & Queue Management
• Own and prioritize the daily experiment and test queue to maximize robot utilization during core operating hours
• Balance risk by sequencing experiments appropriately, enabling progress while minimizing extended downtime
• Provide clear visibility into what is running now, what is next, and expected completion timelines for all active users
• Repair & Operational Coordination
• Serve as the primary interface to repair and maintenance teams when hardware intervention is required
• Track repair progress and validate robot readiness before returning systems to active use
• Cookordination software updates and system configuration changes to ensure robots are operating on approved, stable builds
• Execute standardized startup, shutdown, and handoff procedures to ensure continuity across shifts

Core Competencies

• Technical Troubleshooting: Rapidly localizes faults across complex electromechanical and software boundaries
• Operational Ownership: Strong sense of accountability for fleet uptime, readiness, and reliability. Makes sound decisions under pressure while balancing risk, safety, and productivity
• Communication: Translates complex technical issues into clear, actionable information for diverse audiences
• Execution Discipline: Maintains operational rigor in a fast-moving, high-stakes R&D environment

Knowledge, Skills & Abilities

• Strong understanding of robotics systems, including software stacks, controls, networking, and hardware interfaces
• Proficiency in reading and interpreting Real-Time (RT) code, Linux system logs, and networking telemetry to troubleshoot controls
• Experience with issue tracking, work management systems, such as JIRA, and data-driven monitoring tools/dashboards such as Tableau
• Able to stay calm and organized while managing multiple high-priority streams of work
• Strong understanding of safety best practices in high-energy or mobile robotics environments

Typical Qualifications

• Bachelor’s degree in Robotics, Computer Science, Electrical Engineering, or a related technical field preferred
• 5 years of experience in robotics operations, systems engineering, or a highly technical site reliability role
• Proven track record of troubleshooting complex electromechanical systems
• Experience in a high-intensity R&D environment where hardware availability is a critical path to project success

Pay & Benefits

• The base pay range for this position is between $116,000.00 to $160,000.00 annually
• Base pay will depend on multiple individualized factors, including, but not limited to, internal equity, job-related knowledge, skills, and experience
• Boston Dynamics offers a generous Benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure