Staff Engineering Manager, Vault

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, while modernizing and digitalizing the process to help collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

About the role

This role leads the software engineering team behind Collectors' vault and fulfillment operations—the systems that securely store, track, and ship some of the world's most valuable collectibles. As Staff Software Engineering Manager, you will manage a team of WMS developers and software engineers, with ownership and accountability for the warehouse management system (WMS), its integrations, and the vault and fulfillment platforms.

Your team owns fulfillment workflows and the vault services that teams across Collectors rely on to submit and withdraw items. You will own the delivery, technical health, and growth of the team, partnering with product on the roadmap while ensuring the platforms powering physical custody and order fulfillment are reliable, scalable, and continuously improving.

This is a hands-on leadership role for someone who thrives at the intersection of software and physical operations, and who can raise the bar on engineering execution while developing engineers and leads. Remote or hybrid candidates will be considered. If you live within a 1-hour commuting distance to one of our offices, you will be required to be onsite most of the time.

Responsibilities

• Lead, coach, and grow the vault and fulfillment software engineering team, including WMS developers and software engineers, with direct accountability for delivery, quality, and team health.
• Own the warehouse management system (WMS), its integrations, and the fulfillment platform end-to-end, ensuring reliability, roadmap execution, and continuous improvement.
• Oversee vault services consumed by teams across the company to submit and withdraw items, ensuring these services are dependable, well-designed, and easy to integrate.
• Partner closely with product to shape and deliver the vault and fulfillment roadmap while owning the technical health of both platforms, including KTLO work and long-term investments.
• Champion an AI-first approach to engineering, applying AI tooling, LLMs, and agentic workflows to increase team efficiency and speed of delivery.
• Ensure the reliability, scalability, and security of systems supporting high-value physical inventory, including intake, chain of custody, storage tracking, order orchestration, picking, packing, and shipping workflows.
• Provide architectural guidance and technical judgment across the WMS, vault, and fulfillment domains, reviewing high-level designs and influencing key decisions.
• Establish clear ownership, operating rhythms, and engineering standards, including on-call practices, incident response, and observability.
• Drive integration with adjacent Collectors systems (grading, marketplace, customer-facing platforms) and collaborate across the broader technology portfolio.
• Recruit, develop, and retain strong engineering talent, including mentoring senior engineers, WMS developers, and future technical leads.

Requirements

• 10+ years of experience in software engineering, including 5+ years managing software engineering teams (Engineering Manager, Senior Manager, or equivalent).
• Experience building and operating systems that support physical operations at scale, such as fulfillment, logistics, warehouse management, inventory, or supply chain platforms.
• Experience working with AI, LLMs, and agentic frameworks to boost engineering productivity and quality.
• Strong understanding of modern cloud architectures, distributed systems, and security fundamentals.
• 3+ years working with AWS services (Lambda, RDS, DynamoDB, MSK, OpenSearch, S3, SNS, SQS) and infrastructure tools (Terraform, Docker).
• Track record of partnering effectively with product and operations teams, translating operational requirements into robust technical solutions.
• Experience working within a shared platform or portfolio-based technology environment.
• Bachelor's degree in Computer Science, Engineering, or related field preferred, or equivalent practical experience.

Pay

The salary range for this position is $190,167–$308,741. Actual compensation varies based on location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation.

Benefits

• Health Insurance: Medical, dental, and vision coverage for full-time employees.
• Additional Benefits: Fertility, commuter, and educational assistance.
• 401(k) Matching Plan: Competitive 401k matching.
• Vacation: Flexible time-off for salaried employees.
• Holiday Pay: Ten company-paid holidays for full-time employees.
• Employee Discounts: Discounts on select grading services for approved submissions.
• Flexible Hours: Many teams offer flexible schedules and shifts.
• Fun Working Environment: Celebrations, holiday events, and team-building activities.