Staff Engineer, Mission Systems - Fleet Support (R5004)

Skill Requirements

• Bachelor’s degree in Systems Engineering, Aerospace Engineering, Electrical Engineering, or a related discipline.
• 5+ years of experience in payload integration, sensor integration, mission systems, avionics integration, or aircraft systems engineering.
• Experience troubleshooting complex systems that span hardware, software, networking, and operational workflows.
• Strong ability to move between high-level mission context and detailed subsystem investigation.
• Experience working across design, integration, test, and field-support environments.
• Strong written and verbal communication skills in customer-facing technical settings.

Responsibilities

• Serve as the mission systems SME for Fleet Support and lead escalated investigations involving payloads, transponders, and externally connected mission systems.
• Diagnose payload integration and performance issues involving power, thermal behavior, compute, configuration, data interfaces, timing, and subsystem interoperability.
• Troubleshoot systems that communicate with external sources or provide data externally, including mission-data outputs, external interfaces, and system-to-system connectivity issues.
• Support the introduction of emerging technologies and new mission capabilities into the fielded fleet by identifying support risks, validation needs, and integration challenges.
• Work directly with customers, operators, and maintainers to understand mission impact, reproduce issues, and define corrective actions.
• Partner with electrical, software, and RF teams on cross-functional mission-system problems.
• Create technical guidance, interface notes, troubleshooting procedures, and customer-facing documentation for fielded mission capabilities.
• Capture recurring issues and feed lessons learned back into product, systems, and design teams.

About the Role

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.