Staff Demand Supply Analyst - Customer Operations

About the role

The Customer Operations team coordinates efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of integrity. The Staff Demand Supply Analyst role requires strong data analysis and problem-solving skills as well as a creative and inquisitive nature to identify opportunities and address challenges in a professional and confident manner, along with championing new processes and inspiring other improvements.

What You Will Do

• Drive NPI operational readiness to meet customer requirements by partnering with cross-functional teams to establish program plans, identify risks, and execute mitigation strategies for time-sensitive product launches.
• Own end-to-end supply and demand management for multiple components, ensuring optimal performance across inventory, cost, service levels, and supply continuity.
• Lead collaboration across manufacturing, product development, supply chain, procurement, engineering, and logistics teams to support successful prototype builds and product launches.
• Plan, schedule, and manage material readiness for development builds, including supplier coordination, delivery tracking, and validation of incoming material quality.
• Monitor and report materials clear to build status, proactively identifying risks and driving issues to resolution to ensure operational readiness.
• Cook up with procurement managers and suppliers to improve supplier performance, mitigate supply risks, and ensure continuity of supply throughout development and production ramp.
• Analyze business trends, demand patterns, and operational processes to identify improvement opportunities and develop data-driven recommendations.
• Collaborate with stakeholders to support customer allocation priorities and balance supply with evolving demand requirements.
• Track and manage inventory across NPI or MP phases, minimizing aging, excess stock, and supply risk.
• Ensure production, planning, and supply chain teams are prepared for mass production ramp-up, enabling smooth transition from development to high-volume manufacturing.
• Identify and resolve complex cross-organizational operational and technical challenges, developing practical solutions that support business and program objectives.

What You’ll Bring

• Bachelor’s Degree preferably in Business, Supply Chain Management, Data Analytics and Data Systems or equivalent. Alternatively a Masters and 3+ years of experience.
• Knowledge of business operations, including forecasting, procurement and material management
• Extremely strong spreadsheet, modeling and visualization skills (Excel, Python, and Tableau specifically).
• Presentation and communication skills
• Problem-solving skills
• Ability to adjust priorities quickly in a fast-changing environment
• Bilingual Mandarin strongly preferred

ZT Systems

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $87,375 and $128,150 annually. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Benefits

Compensation & Financial Security: Competitive base salary, performance-based annual bonus eligibility, 401(k) retirement savings plan, and tuition reimbursement for eligible education programs.

Health & Wellness: Comprehensive medical, dental, and vision coverage with access to leading providers, mental health resources and employee wellness support programs, and company-paid life and disability insurance.

Time Away & Work-Life Balance: Paid time off (PTO) and company-paid holidays, parental leave and family care support programs.

Growth & Purpose: Structured training programs and on-the-job learning opportunities, matching gifts and volunteer programs to support causes you care about.

About ZT Group International

ZT Group International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.