Staff - Artificial Intelligence Operations

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention, no summarizing away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Every career journey is personal..." fluff? That's maybe not essential? It's generic marketing; but it's part of job summary? Might be considered boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The opening fluff may be considered not essential but not explicitly listed. However we should preserve substantive info. The "Job Summary" paragraph after that is substantive. We'll keep that. We need sections: About the role (maybe from Job Summary). Responsibilities (Essential Job Functions). Requirements (Minimum Qualifications). Qualifications (Preferred Qualifications). Skills (Skills). Benefits (benefits description). Pay (salary range). Schedule (Work Environment maybe includes remote/hybrid and office days). Also maybe "Reports To" etc could be part of About the role? But we can include as part of About the role or separate? Not required. We must not create sections with filler like "commensurate with experience". We have actual salary ranges, so Pay section is valid. Schedule: we have "Work Environment Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location." That's specific, so Schedule section valid. Benefits: we have description of medical, prescription, dental, vision, voluntary benefits, parental leave, 401(k), paid holidays, FTO, PSST, etc. That's substantive. Skills: list of skills: AI Observability, Artificial Intelligence (AI), IT Service Management (ITSM), SRE Observability, Critical Thinking, Team Collaboration, AWS DevOps, SRE Observability (duplicate). We'll deduplicate? We should preserve all substantive information; but duplicate maybe okay but we can keep as is. Might be considered duplicated lines; but it's in the skills list. Might keep but could deduplicate to avoid duplication. The instruction: remove duplicated lines. So we should remove duplicate "SRE Observability". Keep one. Also "Reports To: Director and above Direct Reports: 0" maybe part of About the role? Could be included as a paragraph under About the role. We must not include application instructions like "Click here for more Benefits information." That's application instruction? It's a link; we should remove that line. Also "Please contact the Recruiting Team at TaOps@breadfinancial.com." is application instruction; remove. Also remove EEO etc at end. We must output only HTML fragment, no /, no markdown fences. Let's structure:

About the role

Job Summary ...

Reports To: Director and above. Direct Reports: 0.

Responsibilities

• Partner with Fusion Center, SRE, Incident Management, Change Enablement, and application teams to deploy and optimize AI Operations capabilities that improve monitoring effectiveness, reduce alert fatigue, and support incident response activities. (45%)
• Configure, administer, and optimize AI Operations capabilities within observability and monitoring platforms (e.g., Dynatrace, BigPanda, ServiceNow, Port, or similar tools). Support integrations with monitoring, logging, event management, and ITSM platforms. (20%)
• Identify, evaluate, and implement operational use cases that leverage AI/ML capabilities to improve root cause analysis, anomaly detection, predictive alerting, and operational efficiency. (15%)
• Develop and maintain automated remediation workflows, runbook automation, and event-driven operational processes that reduce manual effort and improve service restoration times. (10%)
• Provide technical guidance to peers, contribute to operational best practices, document solutions, and support adoption of AI Operations capabilities across technology teams. (5%)
• Evaluate emerging observability and AI Operations capabilities, participate in proof-of-concept activities, and provide recommendations for platform enhancements and process improvements. (5%)

Requirements

• Bachelor’s Degree in Computer Science or related field of study.
• 1 cloud certification - AWS cloud practitioner, Microsoft Azure Fundamentals or Google Cloud- Cloud Digital Leader
• 8-10 years of experience in Technology Operations, Site Reliability Engineering (SRE), Observability Engineering, Cloud Operations, AI Operations, or related technical disciplines.

Qualifications

• Experience implementing Generative AI and Agentic AI solutions within highly regulated enterprise environments, with consideration for governance, risk, security, and compliance requirements.
• Demonstrated experience building, deploying, and managing AI agents and agent-based workflows in production environments.
• Experience with and strong understanding of ITIL frameworks, service management processes, and operational best practices.
• Hands-on experience designing, implementing, and scaling Site Reliability Engineering (SRE) tools, practices, and operational processes.
• Proven ability to assess existing business and technology processes, identify opportunities for operational efficiencies, and drive automation initiatives that improve scalability and effectiveness.

Skills

• AI Observability
• Artificial Intelligence (AI)
• IT Service Management (ITSM)
• SRE Observability
• Critical Thinking
• Team Collaboration
• AWS DevOps

Benefits

• Medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26.
• New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period).
• Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period.
• Hired associates can immediately enroll in Bread Financial’s 401(k) plan.
• All associates receive 11 paid holidays.
• Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off.
• Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.
• Hired associates will be able to elect the purchase company stock during offering periods in June and December.
• Eligible for an annual incentive bonus based on individual and company performance.

Pay

Salary Range (unless Otherwise Noted Below) $139,800.00 - $223,700.00

Full Salary Range For Position California: $160,800.00 - $279,600.00 Colorado: $139,800.00 - $246,100.00 New York: $153,800.00 - $279,600.00 Washington: $153,800.00 - $257,300.00 Maryland: $153,800.00 - $246,100.00 Washington DC: $160,800.00 - $257,300.00 Illinois: $139,800.00 - $246,100.00 New Jersey: $160,800.00 - $257,300.00 Vermont: $139,800.00 - $223,700.00 Ohio: $139,800.00 - $223,700.00 Maine: $139,800.00 - $223,700.00 Connecticut: $153,800.00 - $246,100.00 Virginia: $139,800.00 - $223,700.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Schedule

Work Environment Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location.

We must ensure no duplicated lines. We have removed duplicate SRE Observability. Also we removed application instructions lines like "Click here for more Benefits information." and "Please contact the Recruiting Team at TaOps@breadfinancial.com." Also removed EEO etc. Check for any leftover boilerplate: The opening fluff "Every career journey is personal..." we didn't include; we started with Job Summary. That's okay; we removed that fluff. It's not required to keep. Check for any duplicated content: The "Reports To: Director and above Direct Reports: 0" we included as a paragraph under About the role. That's fine. Check for any other sections like "Job Family Technology Job Type Regular" - that's metadata; we can drop as per instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. This is minor metadata; we can drop it. Check for any other fluff like "Physical And Mental Requirements ..." we omitted because it's generic boilerplate? It's about ability to perform essential job functions; could be considered boilerplate but it's somewhat specific? It says "To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made..." This is standard EEO language; we should remove as boilerplate. So we omitted. Check for "Other Duties" section: we omitted as it's generic. Check for "You must be work authorized in the United States..." that's also boilerplate/legal; remove. Check for "Bread Financial offers medical, prescription drug..." we kept under Benefits. Check for "Click here for more Benefits information." removed. Check for "About Bread Financial®" section: that's company description; could be considered boilerplate but it's substantive about company; but instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not those; it's about the company. Might be okay to keep? But we already have a Benefits section; we