Staff Applied AI Engineer

About Orum Orum’s AI-powered suite frees salespeople to do what they do best: connect, listen, and sell. Our products gives sales teams everything they need to connect faster, sell smarter, and grow revenue. From intelligent dialing and real-time conversation insights to AI-driven coaching and virtual sales floors, Orum is powering thousands of sales teams to have more meaningful conversations and turn every call into measurable impact. Companies who use Orum connect 5x faster and book millions in new pipeline every month. We are a team of builders and dreamers creating a future where work feels more meaningful and connected. If you’re excited to change how the world sells, join us. For more information, visit https://www.orum.com/ What You’ll Do Lead the design and delivery of AI-powered product features from idea to productionBuild LLM-based systems for coaching insights and real-time recommendations during callsArchitect systems that support low latency and large-scale AI use casesDefine and implement AI and ML best practices across the engineering orgPartner with Product and Engineering to identify high-impact AI opportunitiesBuild scalable data and feature pipelines to support AI use casesEstablish evaluation, monitoring, and feedback loops to improve model performanceMentor engineers and raise the bar on applied AI engineering practices What You’ll Work On AI-driven coaching and insights from call transcriptsReal-time intelligence during calls, such as next best action and signalsProspect enrichment and intelligent data augmentationInternal AI tools to improve engineering and product velocity What We’re Looking For 7+ years of software engineering experience with strong hands-on AI and ML experienceProven track record of shipping AI and ML systems into productionExperience building and deploying ML pipelines for training, inference, monitoring, and continuous improvementDeep experience with LLMs and modern AI tooling, including prompting, RAG, embeddings, and agentsExperience training and fine-tuning models for domain-specific use casesStrong system design skills and ability to build scalable, reliable AI systemsExperience working with large-scale data systems such as pipelines, warehouses, or streamingAbility to operate in ambiguity and drive technical direction independentlyStrong product mindset focused on customer impact Nice to Have Experience with real-time or event-driven systemsBackground in speech, NLP, or conversational AIExperience building customer-facing AI productsFamiliarity with modern data platforms such as BigQuery or ClickHouseExperience building AI systems on top of scalable data platforms Why This Role Matters You will play a key role in defining our AI strategy and executionYour work will unlock value from our data and enable AI-driven product innovationYou will have a broad impact across multiple teams and domains What Success Looks Like High-impact AI features shipped and adopted by customersReal-time AI capabilities integrated into core product workflowsClear technical direction for applied AI across teamsMeasurable improvements in product outcomes such as conversion, call quality, and coaching effectiveness Orum Is An Equal Opportunity Employer We're committed to continually adding to our diverse team that represents various backgrounds, perspectives, and skills. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at hr@orum.com. In short, we want you to join in on the ride if you're talented for one of our roles, with no other qualifiers.