Stadium Operations Intern - Guest Experience

About the role

Internship candidates play an integral support role within the Stadium Operations Department. Throughout the season and offseason, students will be able to gain experience by creating event materials, working on relevant projects, and building and maintaining relationships with industry professionals.

Responsibilities

• Assist with Acrisure Stadium event management functions including staffing, communication, and operational preparations for stadium events such as concerts, Steelers games, and University of Pittsburgh football games.
• Aid with recruiting, hiring, training, retaining, and recognizing event day team members.
• Create & implement new ideas.
• Manage multiple tasks as assigned by Stadium Operations Department involving inventory, supplies, developing resources, and other operational tasks as needed.
• Learn and apply knowledge related to venue management systems and assist with planning, execution, and delivery of hiring events and training sessions.
• Respond to guest concerns, manage guest communication via inbound emails and phone calls, assist with data entry, research new opportunities and best practices, etc.

Requirements

• The internship will begin in mid-January and run through early June.
• All candidates must be eligible to receive academic credit for this opportunity and provide housing in the Pittsburgh area.
• Microsoft Office proficiency is a must.
• Student must be available 2-3 days a week between the hours of 10am and 5pm as well as select nights, weekends, and/or holidays for events.
• Experience working in a fast-paced, guest-focused operations environment.
• Effective communication skills and an interest in executing large-scale sports and events.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

N/A.

Pay

TBD.

Schedule

TBD.