ST. JOE COUTNY FLOAT TELLER

About the Role

Performs a variety of duties to provide customer service by explaining and processing financial services, and correct records. Travels to multiple branches within the county to assist where needed.

Responsibilities

• Build and maintain customer relations by providing high-quality service.
• Assist customers from start to finish acting as a full relationship manager.
• Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Savings, Individual Retirement Accounts, Certificates of Deposits, and Savings Bonds.
• Open new accounts using needs-based techniques.
• Discuss, sell, complete application, and close consumer loans.
• Discuss, sell, and refer electronic services, Wealth Management, and Commercial/Mortgage loan services.
• Solve branch operations matters.
• Understand and support marketing initiatives.
• Clean and organize branch/work area.
• Service, audit, and balance drawers, vault, TCRs, PTM, coin machine, and other branch technology within established guidelines.
• Prepare, verify, and order incoming and outgoing cash shipments.
• Prepare and sign cashier’s checks, loan checks, and wires within assigned limits.
• Open, close, and lead the branch during the absence of management.
• Close accounts when necessary.
• Discuss and process overrides for lesser experienced tellers.
• Mentor/train incoming Tellers/Universal Bankers.

Requirements

• High School Diploma or general education degree (GED).
• One to three weeks of training and at least one-year equivalent combination of education and experience.
• Customer service, cash handling, and banking experience preferred.
• Attentiveness to detail.
• Basic computer skills including Microsoft Word and Excel.
• General math skills.
• Knowledge of Jack Henry suite of programs including Xperience and Synapsys.
• TCR, PTM, and coin machine knowledge.

Skills

• Interpersonal and problem-solving skills.
• Ability to work with internal and external customers in a positive, service-oriented manner.
• Ability to handle highly confidential information professionally.
• Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms.
• Occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate/conversational.