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SSVF Carolinas - Housing Navigator - Durham (68849)

Volunteers of America Chesapeake & Carolinas · Durham, NC · 3 wk ago
Information TechnologyFull-time

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families, and the community. Founded in 1896, we are part of one of the nation’s largest and most comprehensive human services organizations, serving thousands each year across Virginia, Maryland, the District of Columbia, and the Carolinas.

About the role

The SSVF Housing Navigator is responsible for building and maintaining relationships with landlords in the community and assisting veterans enrolled in HUD VASH or co-enrolled in HUD VASH and SSVF in securing and maintaining safe and affordable housing.

This is a full-time, exempt position based in Durham or Salisbury, North Carolina, reporting to the Assistant Director of SSVF. The role requires up to 50% travel when needed and offers partial remote work flexibility.

Responsibilities

  • Build and establish working relationships with landlords to assist in locating appropriate housing for veterans experiencing homelessness.
  • Develop outreach materials and agreements with landlords to provide rental units for individuals and families experiencing homelessness.
  • Match prospective tenants with appropriate rental housing within the pool of recruited units.
  • Coordinate with landlords and prospective tenants to secure housing.
  • Maintain landlord relationships and a current database of landlord contacts and available properties.
  • Engage and participate in the HUD VASH case management team, including bi-weekly Housing Team meetings (every other Tuesday at 9:00 AM via Teams).
  • Participate in time-limited special projects and initiatives as a subject matter expert in the housing process.
  • Provide housing search services, outreach to veterans, and evidence-based curriculum for education in individual and/or group settings, including transporting veterans, gathering documents, completing paperwork for resources and PHA applications, and resolving uncomplicated (non-clinical) barriers to housing.
  • Track and update housing outcomes.
  • Assist HUD VASH veterans, co-enrolled HUD VASH-SSVF veterans, and housing case managers with coordination of supportive services to ensure clients maintain permanent housing.
  • Become active in the housing community to identify housing opportunities and conduct tenant and landlord trainings.
  • Actively participate in regular team meetings for program consistency, monitoring, and effectiveness.
  • Apply best practice models in service delivery.
  • Participate in community-wide events promoting services.
  • Comply with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

Qualifications

  • Bachelor’s Degree in Social Work, Counseling, or a related field preferred.
  • Minimum of two years’ experience in a human services setting with homelessness, domestic violence, and veteran populations.
  • Willingness to learn and apply best practice models.
  • Ability to work as a team leader.
  • Excellent verbal and written communication skills.
  • Proficiency in Excel and Microsoft Office.
  • Ability to meet agency requirements for a criminal background check.

Skills

  • Thorough knowledge of the human service community.
  • Knowledge of Landlord/Tenant Laws and Regulations preferred.
  • Knowledge of the “Housing First Approach.”
  • Demonstrated organizational, interpersonal, and communication skills.

Physical Requirements

  • Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
  • Physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and perform basic and light home maintenance activities.
  • Ability to operate office equipment requiring continuous or repetitive hand/arm movements.
  • Ability to remain in a sitting position for extended periods of time.

Duties, responsibilities, and activities may change at any time with or without notice.

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