SSI Program Representative (Program Analyst 2)

About the role

The Oregon Department of Human Services is seeking a Program Analyst 2 to join the Office of Developmental Disabilities Services (ODDS) Operations Administrative Unit (OAU) team. This position provides policy interpretation to ODDS staff, program managers, case managers and service providers and is a liaison with other divisions of ODHS and other agencies as needed.

Responsibilities

• Directs and coordinates issues related to federal resources, including, but not limited to, Title XIX (Medicaid), Title XVII (Medicare), Title XXI (CHIP), and Social Security programs such as SSI (social security income).
• Interprets and applies federal and state laws, regulations, policies, and procedures related to public assistance, Social Security, or human services programs.
• Conducts reviews of Social Security expenses to ensure they meet Social Security guidelines.
• Analyzes and resolves complex cases, program issues, or inquiries by researching information, evaluating facts, and making sound recommendations or decisions.
• Communicates effectively, both verbally and in writing, with diverse audiences, including explaining complex policies and procedures in a clear, professional, and customer-focused manner.
• Buils collaborative relationships with internal and external partners while providing exceptional customer service and maintaining confidentiality when handling sensitive information.
• Organizes and prioritizes multiple assignments, maintains accurate records, uses computer systems and Microsoft Office applications, and consistently meets deadlines in a fast-paced environment.
• Identifies opportunities for process improvement by reviewing data, ensuring compliance with program requirements, exercising sound judgment, and contributing effectively as both an independent worker and a collaborative team member.

Requirements

• Five years of experience coordinating or administering a program.
• Education in Business or Public Administration, Behavioral or Social Sciences, health or human services, or similar related degree will substitute for experience based on the following:
• An associate degree in any of the listed areas substitutes for 18 months of experience.
• A bachelor's degree in any of the listed areas substitutes for three (3) years of experience.
• A master's degree in any of the listed areas substitutes for four (4) years of experience.
• A doctorate degree in any of the listed areas substitutes for five (5) years of experience.

Qualifications

• Experience interpreting and applying federal and state laws, regulations, policies, and procedures related to public assistance, Social Security, or human services programs.
• Experience conducting reviews of Social Security expenses to ensure they meet Social Security guidelines.
• Experience analyzing and resolving complex cases, program issues, or inquiries by researching information, evaluating facts, and making sound recommendations or decisions.
• Experience communicating effectively, both verbally and in writing, with diverse audiences, including explaining complex policies and procedures in a clear, professional, and customer-focused manner.
• Experience building collaborative relationships with internal and external partners while providing exceptional customer service and maintaining confidentiality when handling sensitive information.
• Experience organizing and prioritizing multiple assignments, maintaining accurate records, using computer systems and Microsoft Office applications, and consistently meeting deadlines in a fast-paced environment.
• Experience identifying opportunities for process improvement by reviewing data, ensuring compliance with program requirements, exercising sound judgment, and contributing effectively as both an independent worker and a collaborative team member.

Skills

• Experience interpreting and applying federal and state laws, regulations, policies, and procedures related to public assistance, Social Security, or human services programs.
• Experience conducting reviews of Social Security expenses to ensure they meet Social Security guidelines.
• Experience analyzing and resolving complex cases, program issues, or inquiries by researching information, evaluating facts, and making sound recommendations or decisions.
• Experience communicating effectively, both verbally and in writing, with diverse audiences, including explaining complex policies and procedures in a clear, professional, and customer-focused manner.
• Experience building collaborative relationships with internal and external partners while providing exceptional customer service and maintaining confidentiality when handling sensitive information.
• Experience organizing and prioritizing multiple assignments, maintaining accurate records, using computer systems and Microsoft Office applications, and consistently meeting deadlines in a fast-paced environment.
• Experience identifying opportunities for process improvement by reviewing data, ensuring compliance with program requirements, exercising sound judgment, and contributing effectively as both an independent worker and a collaborative team member.

Benefits

• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Awesome benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

The salary range for this position is $5,458 - $8,352 per month.

Schedule

Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST). Your work will have a Hybrid work format that includes, office work, and some work that can be conducted remotely. You may need to work irregular work hours at times of contract development and budget implementation and rebalancing and legislative session. During the initial training period you will need to work in our office in Salem. After training is completed, remote work will be considered. The ability to report to Salem is required when business or operational needs are dependent on onsite activities. You will travel frequently locally and across the state. You may travel overnight to complete projects. You will use a computer and an electronic calendar.

Attention all candidates!

A cover letter is required, (please limit it to only two pages.) Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Failure to submit the required cover letter will result in disqualification of your application. Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range during the Equal Pay Assessment (previously known as Pay Equity Assessment). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Working Conditions

• Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST).
• Your work will have a Hybrid work format that includes, office work, and some work that can be conducted remotely.
• You may need to work irregular work hours at times of contract development and budget implementation and rebalancing and legislative session.
• During the initial training period you will need to work in our office in Salem.
• After training is completed, remote work will be considered.
• You will travel frequently locally and across the state.
• You may travel overnight to complete projects.
• You will use a computer and an electronic calendar.

Background Checks And Requirements

• We will conduct a criminal history and background check if selected as a finalist.
• Adverse criminal history or background check may lead to disqualification.

Attention all candidates!

If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
• The salary listed is the non-PERS qualifying salary range (AA-Rate).
• If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate).
• Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.

Contact Information

We invite you to contact the ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Dereen Jalal. If you contact the recruiter, please include the job requisition number: REQ-203417. Email: Dereen.Jalal@odhs.oregon.gov Phone (call or text): 503-910-7744