SRS – Podiatry – Lead – LVN – Full Time – Day Shift

What You Will Do

Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population.

Assists the Patient Care Manager and/or Patient Care Supervisor with the leadership of the Nursing staff and Patient Service Representative staff.

Required Qualifications

• 3 Years LVN experience in related clinical area
• Leadership experience
• California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians - REQUIRED
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association - REQUIRED

Essential Functions

• Customer service
• Demonstrates courteous, professional and cooperative behavior towards patients and guests.
• Practices effective customer service in a manner that is perceived as pleasant, caring and responsive.
• Assists in problem solving and meeting customer needs with Patient Community Liaison.
• Consistently seeks out and responds to customer service issues and data.
• Sets standards and models service orientated behavior interactions with patients, staff members and physicians.
• Verbal or written positive feedback from clients (letters, "Catch Me Carings," etc.)
• Socializes and communicates effectively with department physicians to resolve department-related issues.
• Shares pertinent information to increase department efficiency.
• Demonstrates courteous, professional and cooperative behavior towards physicians.
• Fosters teamwork to accomplish work goals in assigned departments.
• Anticipates and problem-solves issues with related ancillary departments.
• Networks with other departments to solve goals of assigned departments.
• Assists with assigned departments' needs as necessary (performing various roles, duties and functions) to maintain high level of quality service.
• Staffing
• Ensures appropriate level of staffing (flex up and down) and assesses requests for time off (including breaks, late/early arrivals/departures and vacations).
• Works with Staffing Specialist to ensure coverage and/or provide adequate alternatives.
• Maintains attendance records on staff and notifies Patient Care Manager of attendance and overtime compliance.
• Maintains level of staffing to ensure appropriate service delivery.
• Collects time cards and checks for accuracy, prepares for approval and submits to manager by deadline.
• Maintains overtime.
• Daily Organization/Effectiveness
• Ensures prompt and efficient return of messages in the department.
• Maintains patient flow, physician schedules and completion of daily tasks in the department to ensure quality and service standards.
• Employee Certification
• Organizes and maintains nursing licenses and staff certifications to ensure current validity.
• Policies & Procedures
• Maintains policy and procedure compliance within the department.
• Implements procedural changes, such as new protocols, and educates staff to changes.
• May maintain policy and procedure manuals and/or sit on Policy and Procedure Committees relevant to department function and front desk operations.
• Affirms compliance with local and regulatory agencies.
• Financial
• Maintains cost efficiency to achieve budget results in regards to supply orders, staffing and equipment.
• Other
• Performs all other duties as required by Patient Care Manager.

Manager Evaluation

• 90% positive evaluation based on a minimum of 4 observations per year meets standard.
• Manager, physician input.
• No more than 2 documented exceptions per year.

Leadership

• New Hires And Orientation
• Participates in or completes initial screening interview and schedules final candidate with Patient Care Manager and physician for final hiring decision.
• Completes paperwork and submits training calendar and skills roster within 90 days.
• Oversees orientation of new employees to assure appropriate clinical performance and service delivery.
• Staff Training And Development
• Assists in scheduling and organizing clinical and technical in-services, customer service inservices, mock codes, and pharmacy fairs.
• Provides ongoing clinical and service support and supervision.
• Corrective Action
• Promptly brings to the attention of the manager performance issues needing to be addressed.
• Works with manager to follow corrective action process as delineated by Human Resources policy and procedure.
• Counsels as needed.
• Evaluations
• Communicates performance expectations to staff, assesses developmental needs and initiates action plans to address issues and build skills of Medical Assistants and LVNs.
• Maintains schedule of evaluation dates.
• Prepares, distributes and collects pre-evaluation paperwork.
• Prepares evaluation for Patient Care Manager's review and presents to Patient Care Manager before due date in the agreed upon time frame.
• Leadership
• Consistently pro-active in team development and in problem-solving to meet department goals.
• Actively and positively strives to implement departmental goals and support changes.
• Acts as a resource and role model for staff.
• Facilitates inter-departmental cooperation and teamwork.
• Adheres to Sharp HealthCare standards of conduct.
• Performs all other duties as required by Patient Care Manager.
• Quality Assurance
• Edifies staff about quality clinical and service standards.
• Coordinates Quality Assurance program for each department.
• Tracks and trends compliance.
• Integrates team approach by delegating various QA responsibilities to staff members and following-up on compliance.
• Maintains continuous compliance of Quality Standards.
• Maintains QA book or data sheets on assigned departments.
• Buys any quality issues to the attention of the manager.
• Develops specific quality standards for assigned departments.
• Reviews reports and implements action plans to improve service standards.
• Monitors the department regularly to assure compliance with quality standards as measured.
• Compiles monthly QA results and employee chart audits.
• Safety
• Maintains a safe work environment as measured by: Manager/Supervisor Observation.
• Insures compliance with established infection control regulations.
• Attends/ensures staff attendance at all mandatory safety training inservices.
• Manager and 3rd party payor audits.
• Quality Assurance records/reports.
• No more than 2 documented exceptions per year.
• QA scores: 85-90% = 2; 90-95% = 3; 95-100% = 4

Nursing

• Demonstrates advanced clinical nursing skills in designated area as measured by: providing direct patient care and successfully performing duties of the nursing staff in all areas of responsibility and demonstrating technical expertise and competence, within the established scope of practice.
• Acts as clinical resource for the designated areas of responsibility.
• Clinical Expertise
• Demonstrates strong nursing skill in the areas of assessment, planning, implementation and evaluation of patient care.
• Demonstrates technical expertise and competency within scope of practice, acts as a clinical resource for the designated area of responsibility.
• Partners with physicians to continuously learn and expand clinical knowledge base.

Assessment Of Messages

• Listens to patients, collects pertinent information and assesses patient's needs, recognizes the urgency of the patient's problem, offers advice and recommendations as approved by physicians, schedules appointments.
• Assists in ensuring telephone messages are returned.

Patient Education

• In partnership with physician's requests, assists with developing patient education material or provides individual teaching (explanation) in regards to common problems within the designated area of responsibility.

Front Desk

• Provides assistance to staff in resolving issues related to front desk responsibilities including scheduling and telephone management.
• Acts as a positive role model and ensures appropriate service delivery.

Applications

• Ensures compliance with established policies, procedures and guidelines for OCM, BAR, Scheduling and other applications.

Knowledge, Skills, And Abilities

• Demonstrated proficiency in clinical skill, nursing judgment and leadership.
• Knowledge of the keyboard.
• Iv proficient.

Equal Opportunity Employer

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.