SRS – Neurology – LVN – La Mesa – Full-Time Day Shift

About the role

Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population.

Responsibilities

• Demonstrates clinical knowledge and skill in assigned area and within scope of practice.
• Fully successful in performing/assisting with all tests and procedures in assigned department.
• May act as a clinical resource for assigned area.
• Administers medications safely and accurately per guidelines and written order.
• Ensures verification by licensed person and documentation of all medications administered including two (2) patient identifier verification.
• Assists with Medical Assistant medication verification in immediate area.
• No medication errors.
• Able to prepare patient for examination or procedure.
• Obtains complete and accurate consent for procedures/surgery.
• Prepares and labels biopsies in a thorough and accurate manner.
• Accurately documents patient care per protocol.
• Partners with physicians to continuously learn and expand clinical knowledge base.
• Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians.
• Returns phone calls according to physician instruction.
• May schedule patient appointments.
• In partnership with physician, provides specific educational material and individual teaching.
• Uses universal precautions and demonstrates knowledge of infection control policies and procedures.
• Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management.
• Acts as a positive role model and ensures appropriate service delivery.
• Participates in clinical projects as directed by the physician or manager.
• Department specific requirements: Department efficiency and effectiveness
• Organizes And Completes Daily Requirements And Responsibilities.
• Telephone Message Management - Ensures prompt and efficient return of messages according to established policy.
• Troubleshoots and resolves problem calls.
• Daily Organization - Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards.
• Follows policy and procedure for entering of OCM and utilization of IDX.
• Completes work within assigned hours.
• Able to respond to changing circumstances and prioritize patient needs.
• Responds to urgent and emergent situations