SRS - LVN - Float - Per Diem - Variable Shifts

To assist the physician and other health care professionals in providing quality care to patients in the Sharp Rees-Stealy Occupational Health Program.

• Customer service
  • Smiles, makes eye contact, uses warm and professional tone of voice when calling patients and escorting them to the exam room.
  • Adds all patients by first and last name, unless otherwise requested by the patient.
  • Checks for correct name pronunciation.
  • Introduces self using first name and role/title.
  • Wears name badge where it can be easily seen.
  • Provides physical assistance to patients as indicated (e.g., getting onto exam table in exam rooms).
  • Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.).
  • Returns regularly and explains delays to patients waiting in exam rooms.
  • Keeps PSR informed of back office events and status.
  • Refrains from discussion of personal issues or patient-related conditions where patients can overhear.
  • Consistently monitors voice volume in patient care areas.
  • Adheres to Sharp HealthCare policies and procedures regarding confidentiality.
  • Maintains patient privacy (i.e., occupied exam room doors are kept shut, patients information is not discussed where it can be overheard or shared inappropriately).
  • Aids patients who appear to be lost or confused.
  • Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 3 rings, announces caller before transfer, answers all phones in area).
• Troubleshoots and resolves problem calls.
  • Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians.
  • Returns phone calls according to physician instruction.
  • May schedule patient appointments.
  • Ensure prompt and efficient return of messages according to established policy.
• Assists with ancillary results management.
  • Assumes responsibility for receiving of results, routing to provider and forwarding to medical records.
• Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards.
  • Makes sure patient flow is monitored.
  • Reviews charge tickets for accuracy and completeness.
  • Follows policy and procedure for entering of OCM.
  • Completes work within assigned hours.
• Follows policies and procedures.
  • Demonstrates familiarity with nursing policy and procedure manuals.
  • May participate in writing or revision of policies.
  • Adhere to Appearance Standards.
• Participates in quality assurance.
  • Demonstrates clear knowledge and accountability of quality regulations and standards for department.
  • Maintains Quality Assurance book/list on unit.
• Supports front desk operations.
  • Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management.
  • Acts as a positive role model and ensures appropriate service delivery.
  • Gives and receives feedback about care and service delivery.
• Supports nursing skills and expertise.
  • Demonstrates technical expertise and competency within scope of practice.
  • May act as a clinical resource for the assigned area.
  • Pairs with physicians to continuously learn and expand clinical knowledge base.
  • Maintains current knowledge of medications and administration techniques.
  • Provides specific educational material and individual teaching.
  • Uses universal precautions and demonstrates knowledge of infection control policies and procedures.
  • Participates in clinical projects as directed by the physician or manager.
• Complies with regulatory requirements.
  • Follows established guidelines for infectious control policy and procedure.
  • Annual skin test is current.
  • Maintains environmental/equipment safety and reports any potential hazardous situation to Supervisor/Manager.
  • Attends all mandatory safety training inservices.

Required Qualifications:

• California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians - REQUIRED
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association - REQUIRED
• 1 Year LVN experience in related clinical area.
• Preferred Qualifications: CAOHC and Spirometry certification.

Preferred Qualifications:

• CAOHC and Spirometry certification.