SRE

About the role

We are seeking an experienced Site Reliability Engineer (SRE Lead) to drive platform reliability, observability, and operational excellence across the API Services ecosystem. This role combines production engineering and reliability leadership, platform security and vulnerability remediation, and ownership of large‑scale distributed runtime environments.

Key Responsibilities

• Lead reliability engineering for high‑scale API platforms (approximately 40 K runtimes).
• Drive end‑of‑life (EOL) remediation and platform stabilization efforts.
• Implement SRE best practices, including SLIs, SLOs, and error budgets.
• Manage incident response and foster a post‑mortem culture.
• Enhance observability, monitoring, and proactive fault detection.
• Build resilient platforms capable of handling AI‑driven usage patterns and threat models.
• Support global production environments with on‑call and escalation coverage.

Required Skills

• Strong experience in Site Reliability Engineering / Production Engineering.
• Hands‑on expertise with MuleSoft, TIBCO, or similar middleware platforms.
• Large‑scale distributed systems and runtime management.
• Deep understanding of system reliability, scalability, and high‑availability design.
• Incident management, root‑cause analysis, and problem management.
• Experience with observability tools (e.g., Dynatrace, Splunk, Prometheus, Grafana).
• CI/CD pipelines (Jenkins, Git, Ansible).
• Strong scripting/automation skills (Shell, Python, PowerShell).
• Experience managing Linux/Unix and Windows production environments.
• Knowledge of microservices, API platforms, and cloud‑based architectures.
• Understanding of platform security, vulnerability remediation, and risk mitigation in production systems.
• Excellent troubleshooting skills in high‑pressure real‑time environments.

Desired Skills

• Experience implementing SRE frameworks (SLIs, SLOs, error budgets).
• Familiarity with Kubernetes and containerized platforms.
• Infrastructure as Code expertise (Terraform, Ansible).
• Exposure to AI‑driven operational monitoring or security tooling.
• Experience with large‑scale platform modernization or migration programs.
• Middleware certifications (MuleSoft or equivalent).
• Experience in regulated environments (e.g., financial services).

Benefits

• Comprehensive medical plan covering medical, dental, and vision.
• Short‑term and long‑term disability coverage.
• 401(k) plan with company match.
• Life insurance.
• Vacation time, sick leave, and paid holidays.
• Paid paternity and maternity leave.

Compensation

Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity. The range displayed on each job posting reflects the minimum and maximum salary target for the position across all U.S. locations. Within the range, individual pay is determined by work location, job level, and additional factors including job‑related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation, such as an annual performance‑based bonus, sales incentive pay, and other variable compensation.