SRC Dental Case Manager

About the Organization

The Yukon-Kuskokwim Health Corporation is a Tribal health care organization serving nearly 30,000 people across rural, southwest Alaska in villages with populations ranging from about 10 to over 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta features thousands of lakes and two primary rivers—the Kuskokwim and Yukon. We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.

About the Role

The SRC Dental Case Manager is responsible for front office management, including dental training, scheduling, reception, and patient registration. This role involves 100% accountability for dental error reports, timely corrections, and enforcing the use of dental applications for scheduling and DHAT coding. The position also includes coordination of dental ports (adding/removing maintenance) and providing case management support and care coordination to clients and their families who present for dental services.

Key responsibilities include coordinating appointments and follow-ups for patients on recall lists, treatment plans, and those due for preventive or routine exams. The role involves collaboration with SRC Operations Managers, DHATs, Dental Assistants, and Hospital Dental Providers to meet census, revenue, and treatment goals.

Responsibilities

• Manage front office operations, including dental training, scheduling, reception, and patient registration.
• Oversee dental error reports, ensure timely corrections, and enforce the use of dental applications for scheduling and DHAT coding.
• Coordinate dental ports (adding/removing maintenance).
• Provide case management support and care coordination to clients and their families for dental services.
• Coordinate appointments and follow-ups for patients on recall lists, treatment plans, and those due for preventive or routine exams.
• Collaborate with SRC Operations Managers, DHATs, Dental Assistants, and Hospital Dental Providers to meet census, revenue, and treatment goals.

Requirements

• AA Degree in Administration or Management preferred. Minimum of two (2) years of dental experience with an emphasis in Business/Office Management. Equivalent combination of education and experience will be considered.
• Case management and/or direct care work with persons with dental/oral health needs.
• Two (2) years’ experience in the field of Dental or similar Community Service.
• Up to three years of overall experience and one year of experience with Dental services can be substituted for an AA Degree in a human service/health-related field.
• Proficiency with office equipment such as computers, fax machines, and copiers.
• Ability to communicate effectively with pediatric and adult patients, their families, and regional and local service providers.
• Basic communication skills and knowledge of dental services preferred.
• Ability to assume responsibility, meet deadlines, and follow schedules with minimal supervision.
• Good computer skills.
• Yup’ik/English bilingual preferred.
• Knowledge of dental anatomy, basic dental instrumentation, basic dental assisting, and customer service skills.

Benefits

• Generous PTO – starting at 4.5 weeks per year, accrued over time.
• Eleven paid holidays.
• Comprehensive healthcare coverage.
• Life and Disability Insurance.
• Flexible Spending Account.
• Retirement plans.
• Employee Wellness Center.
• Additional benefits available.

Pay

Minimum hourly pay: $22.04.

Schedule

• Full-time position (80 hours per week).
• 40 hours per week.

Location: Aniak, Alaska. Department: Village Operations.