SRC Airworthiness Investigator

Position Summary

Has authority, through the Director, Supplier Quality & Investigations, over the administration and development of Technical Operation / Airworthiness investigations, providing written reports, detailed analysis, and input into the hazard identification of the Safety Management System (SMS).

Major Job Accountabilities

• Findings will be recorded and conveyed for corrective action and follow-up as required.
• Performs SRC Technical Operations investigations that involve deviation from policies and procedures or FAA inquiries and reports findings to the Director, Supplier Quality & Investigations and Director, Quality Assurance & CASS.
• Ensures Investigation/Audit data is provided timely and accurately to ensure compliance with a SMS risk-driven audit plan that evaluates the technical operation risk management.
• Ability to develop data-driven recommendations to the maintenance policies and procedures based on the conclusions from investigations.
• Author investigation reports and complete follow-up actions.
• Accomplishes special QA surveillance, as assigned, based on the findings generated from investigations.
• Provides an investigative function over the Technical Operation Organization, which shall include the audit of maintenance records, manuals, training, qualification, operational tasks, safety procedures, ground support operations, equipment and housekeeping.
• Assists in scheduling follow-up QA surveillance, as necessary, to ensure investigation recommendation actions have been implemented and are effective.
• Issues investigation reports to the appropriate Company Department and/or to vendors, that identifies the noted deficiencies from investigations.
• Accomplish other duties as assigned by the Supervisor, Airworthiness Investigations and/or by the Director, Supplier Quality & Investigations.
• Tracking to completion SRC in work activities to ensure follow-up actions are completed.
• Performs audits in accordance with the QAAP/CASS programs.
• May perform any of the above assigned tasks during the course of investigations and/or in support of QA and the CASS Program.
• Collaborates with maintenance partners (e.g., Engineering, Line Maintenance, Major Maintenance, Quality Control, Maintenance Control, Training Department, Fleet Operations Group, and Maintenance).

Required Qualifications

• Minimum three (3) years previous Quality Assurance/ Quality Control experience.
• Minimum two (2) years applicable secondary or higher education or acceptable experience.
• Working knowledge of software applications for reporting, analysis, and data presentation.
• Effective written, data analysis, critical thinking and oral communication skills.
• Thorough knowledge of CASS, SMS, CFRs, etc.
• Documented audit / quality / Root-cause analysis training.
• Strong Microsoft Suite skills to include Excel, Powerpoint, and Word.

Preferred Qualifications

• Valid FAA Airframe & Powerplant License.
• Experience in wide body aircraft maintenance within a FAR 121 and/or 145 environment.
• Previous leadership / management experience.
• Relevant / applicable higher education.

Organizational Relationship

• Reports to: Supervisor, Airworthiness Investigations.
• Coordinates with: Technical Operations, Planning, Flight Operations, Quality Assurance, Quality Control, Engineering, Director, Quality Assurance & CASS, Director, Supplier Quality & Investigations, SRC (SMS, Ground, Tech & Flight), and Approved Contract Maintenance Providers.