Sr. UX Designer - Hybrid NYC

Job Summary

We're looking for a Senior UX Designer to lead the design of user-centered digital experiences in an enterprise environment. This role focuses on UX strategy, research, and interaction design, translating business objectives and user needs into intuitive, accessible, and scalable experiences.

About the Role

The ideal candidate excels at discovery, problem framing, and experience design, and can effectively bridge business goals, user insights, and product direction while collaborating across product, design, and engineering teams.

Key Responsibilities

• UX Strategy & Discovery
• Lead discovery efforts to define user needs, business goals, and experience opportunities
• Apply Design Thinking methodologies to solve complex problems using human-centered approaches
• Partner with stakeholders to define and refine business requirements, experience objectives, and success metrics (OKRs, North Star Metrics)
• Translate insights into clear experience strategies and design recommendations
• User Research & Insights
• Conduct and support UX research:
• User interviews
• Stakeholder interviews
• Usability testing
• Heuristic evaluations
• A/B testing
• Analyze qualitative and quantitative data to generate actionable insights
• Advocate for user-centered decision-making across product teams
• Experience Design & Modeling
• Create:
• User journeys and experience maps
• Personas and archetypes
• User flows and task flows
• Apply Information Architecture principles to structure complex experiences
• Define end-to-end user experiences across digital platforms
• Interaction Design & Prototyping
• Design intuitive interaction patterns, task flows, and usability-driven experiences
• Create:
• Wireframes (low fidelity)
• Interactive prototypes
• Iterate designs based on user feedback, research insights, and usability testing
• Collaboration & Delivery
• Work closely with:
• UI Designers
• Product Owners
• Developers
• Business stakeholders
• Provide clear design artifacts, documentation, and specifications for implementation
• Support design reviews and validation sessions to ensure experience quality
• Accessibility & Usability
• Ensure experiences meet WCAG accessibility standards and inclusive design principles
• Advocate for usability best practices across all touchpoints
• Leadership & Continuous Improvement
• Mentor junior designers and promote UX best practices
• Influence product direction through data-driven insights and storytelling
• Stay current with emerging UX trends, research methods, and tools

Qualifications

• Bachelor's degree in Graphic Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.
• 7+ years of experience in UX design, product design, or digital design.
• Strong portfolio demonstrating: UX strategy, interaction design, complex problem-solving, deep understanding of user-centered design methodologies, information architecture, interaction design principles, experience conducting and synthesizing UX research, experience designing enterprise applications and complex workflows, expertise with design tools such as Figma, Adobe XD, or Sketch, strong communication and stakeholder engagement skills.
• Preferred qualifications include experience working in Agile or Scrum environments, familiarity with analytics and behavioral insights tools, experience in enterprise or regulated industries (e.g., utilities, energy), experience aligning UX strategies to business KPIs and product metrics, human-centered problem solving, systems thinking, research and insight generation, interaction and experience design, storytelling and communication, stakeholder collaboration, strategic thinking, usability and accessibility focus.

Skills

• Human-centered problem solving
• Systems thinking
• Research and insight generation
• Interaction and experience design
• Storytelling and communication
• Stakeholder collaboration
• Strategic thinking
• Usability and accessibility focus

Benefits

• Medical, prescription, dental, vision, AD&D, and life insurance offerings
• Short-term disability
• 401K plan

Equal Opportunity Employer

Randstad Digital welcomes people of all abilities and wants to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.