Sr. Tier 2 Helpdesk Specialist

Troubleshooting

Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments deskside or remotely, as necessary.

Correlate events and incidents for management of Information Technology (IT) Services.

Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.

Document and communicate degradation of services or outage issues information to customers and help with resolution.

Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.

Ensure your assigned tickets stay within the program’s AQL/SLA commitments.

Utilize Remedy and/or Service Now for queue and work management.

Ensure all tickets, requests, and work orders are properly documented.

Create or coordinate the development of Knowledge Base Articles (KBA)

Troubleshooting Complex Problems

Traverse and resolve complex problems and derive root causes to apply correct fixes or workarounds.

Support New Employees

Support new employees in setting up ADPE (such as monitors, keyboards, mice, VDI, laptops, phones, printers, VTC suite), ensuring network connectivity, and resolving any unresolved account administration issues to provide access to necessary websites, applications, or services.

Skills

• Help desk support
• Help desk
• Troubleshooting
• Win10
• Customer service

About the Role

The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

Primary Responsibilities

Provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.

Clearance

Must currently hold an active DOD TS/SCI clearance.

Job Type & Location

This is a Contract position based out of Fort Belvoir, VA.

Pay and Benefits

The pay range for this position is $50.00 - $55.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

Leidos is a leading technology integrator supporting the U.S. government across all domains, including intelligence, information technology, cyber, physical, and logistics solutions.

About Fort Belvoir

Fort Belvoir is a U.S. Army installation located in Fairfax County, Virginia, approximately 20 miles west of Washington, D.C., and is home to the U.S. Army Corps of Engineers, the U.S. Army Research, Development and Engineering Command, and the Defense Advanced Research Projects Agency.

Application Deadline

This position is anticipated to close on Sep 9, 2026.