Sr. Telecommunications Engineer

About the role

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. Working with colleagues who love what they do and are deeply committed to our Mission, you can be part of our transformation across the enterprise.

Responsibilities

• Architect solutions and oversee implementation of new voice technology applications
• Design and develop enterprise-wide IVR Call Flows, Multi-Channel Routing, and other inter-related solutions with the Avaya platform
• Demonstrate an understanding of Avaya infrastructure
• Maintain and manage Avaya routing and reporting
• Participate in building the technology roadmaps for unified communication technologies and integration with Contact Center and other voice solutions at HSS
• Consult with department heads on ways to optimize customer service delivery
• Assist in the planning, design and implementation and provide ongoing support of complex Avaya Telecom solutions
• Build and maintain relationships with IT vendors and partners
• Provide high level of technical consultation and recommendations to management team to increase effectiveness of organization and technology solutions
• Work with other voice and network engineers to translate business requirements into technical specifications
• Stay current on knowledge of industry specific issues
• Provide orientation, in-service training, and continuing education for user support staff in department

Qualifications

• Bachelor's degree required
• Vendor certifications in relevant technologies required
• 5+ years of experience required

Skills

• Experience and knowledge of Avaya reporting and SIP technologies
• Can support call center routing strategies
• Experience in building Avaya routing solutions in an Avaya PBX
• Familiar with creating customizing reports on real time and historical reporting
• Knowledgeable of Avaya Aura Solutions (Communications Manager, System/Session Manager)
• Knowledge of SIP technology and connectivity
• Familiar with large scale IP voice networks
• Familiar with systems managements: Linux and Windows servers, scripting, log management, software distribution and patch management processes
• Understanding of documentation standards, network and call flow diagramming
• Demonstrates strong business acumen – excellent communication / presentation skills including public speaking
• Strong project management, interpersonal and leadership skills
• Ability to work independently as well in a team environment
• Ability to communicate well with technical and non-technical users
• Must have excellent computer knowledge and be very familiar working with using Microsoft Office Suite, including Visio and Project