Sr. Technology Support Consultant

About the role

The Senior Technology Support Consultant serves as a critical technology partner for Premier Trust, responsible for supporting, enhancing, and evolving the firm's technology environment. This role leads technology initiatives, manages complex escalations, partners with internal stakeholders and external vendors, and identifies opportunities to improve operational efficiency, security, business continuity, and user experience.

Responsibilities

• Serve as the primary technology consultant and escalation point for complex system, application, and infrastructure issues.
• Lead and coordinate technology projects from planning through implementation, ensuring successful delivery and adoption.
• Partner with business leaders to identify, evaluate, and implement technology solutions that improve operational effectiveness and client service.
• Manage relationships with external technology vendors, managed service providers, software providers, and consultants to ensure service excellence and delivery against business objectives.
• Evaluate emerging technologies and recommend enhancements that improve efficiency, scalability, risk management, and user experience.
• Collaborate with trust administration, compliance, operations, and leadership teams to support technology requirements and strategic business initiatives.
• Drive process improvement efforts by identifying automation opportunities and technology solutions that reduce operational risk and increase productivity.
• Coordinate system upgrades, enhancements, testing, deployment activities, and post-implementation support.
• Lead troubleshooting efforts for critical system incidents and business-impacting technology issues.
• Develop and maintain technology documentation, workflows, procedures, and knowledge resources.
• Support information security, business continuity, disaster recovery, and cybersecurity initiatives.
• Affiliate with the development, testing, and maintenance of disaster recovery and business continuity plans.
• Maintain working knowledge of all critical business systems and applications supporting Premier Trust operations.
• Ensure compliance with applicable regulatory, security, and data privacy requirements.

Requirements

• 5+ years of experience supporting business-critical technology environments.
• Experience managing technology projects and coordinating cross-functional initiatives.
• Experience working with third-party technology vendors and managed service providers.
• Experience supporting regulated financial services organizations preferred.
• Experience with trust accounting platforms, CRM systems, workflow automation, and Microsoft technologies preferred.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Technology, or related field preferred.
• Equivalent combination of education and experience may be considered.

Skills

• Strong technical expertise in network administration, cybersecurity, and security operations.
• Project management and problem-solving skills.
• Excellent communication and relationship management skills.
• Ability to work independently and manage multiple tasks simultaneously.

Benefits

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Pay

$80,000 - $85,000 + annual performance-based bonus

Schedule

Full time