Sr. Technology Consultant - Managed IT Services

About the role

The Managed IT Services Consultant supports and manages client technology environments, ensuring optimal performance and delivering exceptional IT consulting services. This role blends technical expertise with client service, requiring strong problem-solving abilities, clear communication, and a collaborative mindset.

Responsibilities

• Support and manage client technology environments, including servers, networks, and end-user devices.
• Provide high-quality client service through responsive communication, professionalism, and proactive follow-up.
• Troubleshoot technical issues using documented procedures, knowledge bases, and support tools.
• Collaborate with specialized support teams for advanced troubleshooting and project delivery.
• Ensure compliance with established client agreements and service level expectations.
• Manage multiple client priorities while maintaining consistent service quality and client satisfaction.
• Identify and recommend process improvements or technology enhancements to strengthen client environments.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• 4+ years of experience in IT infrastructure or technical support roles.
• Proficiency with Microsoft 365 administration and Windows Server/Active Directory environments.
• Knowledge of backup, disaster recovery, and virtualization concepts (VMware or Hyper-V).
• Foundational understanding of networking, routing, and endpoint security.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Able to manage multiple priorities effectively in a client-facing role.