Sr Technical Writer

About the role

We are looking for a self-starting, detail-oriented, experienced Technical Writer to join our SaaS documentation team and help us on our mission to provide our users the information they need to be successful – in real time. To accomplish this, we create online IT administrator docs and KB-style articles, as well as in-app labels and messages. In the process of creating content for our SaaS identity management customers, you’ll work with members of several other teams: Product Management, Engineering, UX/UI design, DevOps, QA, Professional Services and Support in a dynamic, continuous delivery deployment environment. You’ll need to be willing to dig for answers sometimes.

Requirements

• 8+ years of professional writing experience, backed by a degree in English or a related field
• Must have advanced skills in writing and formatting content using Markdown
• Experience writing content for non-technical & technical audiences, such as IT administrators
• Excellent collaboration & communication skills (both verbal and written)
• Proven ability to research and experiment with unfamiliar subject matter
• Ability to work in a dynamic and rapidly changing environment

Preferred Skills & Experience

• Professional writing experience on a SaaS product
• CI/CD pipeline management experience
• Familiarity with content strategy, SEO, and information architecture
• Working in HTML (or other markup language) & .css for online delivery
• Understanding of identity management, governance and compliance
• Comfortable following Agile methodologies & using issue tracking tools

Benefits

At SailPoint, our identity security innovations are powered by a global crew. We are proudly headquartered in Austin, Texas, with a beautiful campus that overlooks the scenic 4 Points Preserve. We embrace a flexible, remote-first work culture that prioritizes personal autonomy, trust, and work-life balance. Working here is defined by "The SailPoint Way"; a highly collaborative and inclusive environment where leadership is transparent, "smart jerks" are not tolerated, and crew members have the freedom to drive real impact in security.

We offer:

• Flexible Time Off: Generous, trust-based vacation policies alongside paid company holidays to help you recharge.
• Comprehensive Healthcare: Premium medical, dental, and vision insurance options, including flexible spending accounts (FSAs).
• Mental Health Support: Robust mental health resources and employee assistance programs to support emotional well-being.
• Annual performance bonus
• Roth 401(k) retirement plan featuring a company-matching contribution.
• Restricted stock units at certain levels
• Employee Stock Purchase Plan: Discounted stock purchasing options that allow you to share in the company's success.
• Paid Parental Leave: Fully paid leave policies to support new parents during family transitions.
• Community Giving: Paid volunteer time off and matching charitable donations through the SailPoint Gives Back Foundation.
• Austin HQ Perks: Free snacks, beverages, catered meals, and gym access when visiting our Austin campus.

SailPoint Way

SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-max, USD): $75,800 - $127,794.00Base salaries for employees based in other locations are competitive for the employee’s home location.

Application Instructions

Note: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.