Sr. Technical Writer

Our Mission

We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high‑value content.

About Us

Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high‑value content—technical documentation, eLearning, online help, visualizations, training materials, etc. Our headquarters is in Annapolis, MD, with additional locations in the US and internationally in Sutton, UK; Chennai, India; and Sydney, Australia. Our elite team of subject‑matter experts works closely with clients to assess, optimize, and transform their content objectives and operations. We support clients in 40 countries, including many of the world’s largest companies and iconic brands across publishing, consumer products, healthcare, technology, and financial services.

Compensation

The final compensation offer will be determined by factors such as the candidate’s skills, qualifications, experience, geographic location, and other relevant factors.

About the Role

Contiem is seeking a Senior Technical Writer to lead and enhance the quality of documentation across our diverse client portfolio. The role requires managing multiple projects, continuous learning, and adapting expertise to evolving client needs. The ideal candidate has 15+ years of technical writing experience, thrives in a fast‑paced environment, and can support clients with varying standards and expectations.

Responsibilities

• Take a big‑picture view of large amounts of content, determining the content information model and simplifying the authoring process.
• Collaborate with SMEs, project managers, and the writing team to ensure documentation aligns with prescribed standards and reaches the appropriate audience.
• Lead documentation projects from planning through publication, managing timelines and keeping project managers informed of developments and roadblocks.
• Create and update technical documentation for assigned products and projects, including product manuals, IOMs, SOPs, software user guides, FAQs, knowledge‑base articles, and help‑desk content.
• Ensure documents are accurate and follow client and Contiem standards.
• Proofread peers’ work, provide comprehensive feedback, and incorporate feedback into own work.
• Utilize content management systems to create and manage documentation.
• Advocate for the user experience by ensuring documentation is intuitive, helpful, and aligned with product design.
• Mentor and develop junior writers to grow the documentation team.
• Learn new skills and implement new practices and procedures as required.
• Follow best practices and principles of good technical writing.
• Perform other duties as assigned.

Requirements

• U.S. citizenship.
• Bachelor’s degree in technical writing, journalism, communications, or a related field.
• 15+ years of experience in technical writing, with technical writing as the primary job function.
• Aptitude for understanding mechanical and electronic products.
• Experience researching and gathering technical data from SMEs, engineers, field service personnel, developers, CAD drawings, and design documents.
• Proficiency with at least one of the following applications: oXygen Editor, Arbortext, or XMetal.
• Experience writing documentation in DITA/XML.
• In‑depth knowledge of standards and best practices for assembly, installation, operation, and maintenance documentation.
• Excellent interpersonal and business communication skills.
• Ability to write for both technical and non‑technical audiences.
• Experience working independently and in a collaborative team environment.
• Ability to work in a budget‑, scope‑, and deadline‑driven environment across multiple clients/projects.
• Proficiency with Component Content Management Systems, XML editors (oXygen, Arbortext, XMetal), DITA‑OT, HTML, DITA/XML, CSS.

Preferred Qualifications

• Experience in one or more of the following industries: manufacturing, industrial, government, publishing, healthcare, technology, consumer products, software, IT documentation, business & financial services.
• Additional experience with: Adobe InDesign, Microsoft Word, Adobe Acrobat Professional, Visual Studio Code, Notepad++, Jira, GitHub, REST APIs, JSON, Confluence, Adobe Illustrator, Photoshop, MadCap Flare, Markdown, FrameMaker, Microsoft Visio, Microsoft PowerPoint, Articulate 360.

Benefits

• 3 weeks of PTO, 8 paid holidays, plus 5 additional days for life events (adoption, childbirth, marriage).
• Free medical, dental, vision, life insurance, and disability coverage.
• 401(k) with 100% match of up to 4% of contributions and immediate vesting.
• Professional membership reimbursement.
• Employee referral bonus.