Sr. Technical Project Manager

About the role

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

Essential Duties And Responsibilities

• Serve as the main project coordinator for strategic customers, tracking all requests, pending issues, and deliverables to ensure timely progress and resolution.
• Monitor project schedules, consolidate status updates, and provide clear reporting to both internal stakeholders and customers.
• Conduct regular customer satisfaction surveys and feedback sessions to identify areas for improvement and strengthen relationships.
• Cook up on-site support and cross-functional rapid response team deployments, including travel when required, to manage critical situations and ensure successful outcomes.
• Identify opportunities for improvement during on-site activities and collaborate with technical teams to define and implement enhancement plans.
• Manage resources effectively, including manpower allocation and hardware requirements from headquarters, to support customer projects.
• Facilitate cross-functional collaboration between ETF engineers, PM, Service, FAE, Rack, and RD teams to drive efficient issue resolution and project delivery.
• Maintain accurate project documentation, dashboards, and status reports to ensure transparency and accountability.
• Identify potential risks, bottlenecks, and process improvement opportunities to enhance overall service quality and efficiency.

Qualifications

• Bachelor’s degree in Computer Engineering, Electrical Engineering, Mechanical Engineering, Computer Science, Information Systems, Information Technology, Business Administration, or a related field.
• PMP certification is a plus.
• 6+ years of project management or technical account management experience, preferably in data center or server/system industry.
• Strong understanding of technical concepts (server systems, validation, deployment, software/firmware management) to effectively interface with engineering teams and customers.
• Able and willing to travel for on-site customer support when required.
• Proven experience managing customer projects, tracking issues, and coordinating cross-functional resources.
• Excellent organizational, communication, and stakeholder management skills.
• Experience with project management tools (Jira, Microsoft Project, or similar) and customer satisfaction measurement.
• Software or firmware management experience is a plus.
• Strong problem-solving skills with the ability to drive projects under pressure in a fast-paced environment.