Sr. Technical Program Manager, Frontier AI Assets (FAI)
About the role
Amazon's Frontier AI Assets (FAI) team works to improve the quality of data used to develop and evaluate AI models. The team draws on subject‑matter expertise from a range of sources to assess and improve data that supports AI work. The program requires coordination across multiple teams, effective dependency management, and continuous process improvement to deliver high‑quality results. This TPM role includes defining program strategy, streamlining processes across teams, and leading cross‑functional development teams from design through delivery. You will be accountable for researching relevant industry trends, identifying gaps in current processes, and communicating your vision for improvements to senior leaders. You will work closely with science and engineering teams to support high‑quality outcomes. This position involves regular communication with senior management on status, risks, and change control. Success requires strong verbal and written communication. Cross‑team coordination, project and program management, and executive presentation skills are essential.
Responsibilities
- Interact with expert contributors, creators, cross‑partner teams, tooling owners, multiple stakeholders, and leadership to deliver complex projects and programs.
- Anticipate bottlenecks in the expert program workflow.
- Provide escalation management.
- Make trade‑off decisions and balance business needs versus technical constraints.
- Design and implement process and tooling solutions.
- Maintain a strong technical background, be detail‑driven, and demonstrate excellent problem‑solving abilities.
- Develop a deep understanding of quality assessments for data and represent technical requirements to senior leadership.
- Use technical expertise and operational excellence to influence team decisions and drive robust solutions for expert data collection.
- Bridge experts, technology, process, and operations to achieve the right results.
- Collaborate with internal partners to understand business priorities, communicate outcomes, and define roadmaps.
- Define metrics and performance indicators and establish mechanisms to drive them.
- Dive deep into anecdotes and data to find patterns and root causes of problems.
- Dive deep into science, technology, and process to identify problems and create solutions.
- Advocate for improvements to systems and processes that will benefit teams, stakeholders, and business partners.
Requirements
- 5+ years of technical product or program management experience.
- 7+ years of working directly with engineering teams.
- 5+ years of technical program management working directly with software engineering teams.
- Experience managing programs across cross‑functional teams, building processes, and coordinating release schedules.
Qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
- Experience managing projects across cross‑functional teams, building sustainable processes, and coordinating release schedules.
- Experience defining KPIs/SLAs used to drive multi‑million‑dollar businesses and reporting to senior leadership.
Skills
- Technical skills to design and implement process and tooling solutions.
- Strong technical background.
- Detail‑driven.
- Excellent problem‑solving abilities.
- Deep understanding of quality assessments for data.
- Ability to represent technical requirements to senior leadership.
- Technical expertise and operational excellence.
- Cross‑team coordination, project and program management.
- Executive presentation skills.
- Strong verbal and written communication.